Retail Assistant Manager II: Lead Team & Customer Experience

Dollar Tree Stores INC; San Jose (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Retirement plans

Educational assistance

Job summary

Dollar Tree Stores INC in San Jose is seeking an Assistant Store Manager to help oversee store operations, customer service, and team development. You will supervise daily tasks, assist with merchandising, schedules, and loss prevention, and ensure a welcoming, safe environment for customers and staff.

The role emphasizes coaching, performance feedback, and maintaining store standards to support a high-performing team in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain directives.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs and perform physical workplace requirements.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and problem-solving skills are required.

Responsibilities

• Assist with store functions and day-to-day activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Organize and transfer merchandise from delivery to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Maintain promotional fixtures and displays for effectiveness.
• Assist in ordering merchandise, processing damaged merchandise, record keeping, and loss prevention.
• Maintain well-stocked sales floor and organized stockroom to company standards.
• Protect and secure store assets, including cash.
• Adhere to safety guidelines and ensure staff follow policies.
• Help Store Manager supervise, train, and develop Store Associates.
• Foster a positive, safe, and respectful environment for customers and staff.
• Ensure cleanliness throughout the store, bathrooms, floors, trash removal, and neatness.

Skills

Customer service

Communication

Team leadership

Problem solving

Retail operations

Physical stamina

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC in San Jose is seeking an Assistant Store Manager to help oversee store operations, customer service, and team development. You will supervise daily tasks, assist with merchandising, schedules, and loss prevention, and ensure a welcoming, safe environment for customers and staff.

The role emphasizes coaching, performance feedback, and maintaining store standards to support a high-performing team in a fast-paced retail setting.