Retail Assistant Manager - Full Time

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Boyd Gaming Corporation seeks a Retail Supervisor to manage daily operations of a Las Vegas outlet, supervise staff, and uphold customer service standards. You will coordinate staffing, training, pricing, and inventory while ensuring compliance with company policies and delivering a high-quality guest experience.

The role emphasizes staff development, merchandise presentation, and effective cash handling. This position requires 21+ and relevant supervisory experience in retail.

Qualifications

• Must be at least 21 years of age.
• One year of supervisory experience in a retail store preferred.
• Knowledge of product lines and retail operations.
• Able to stand and walk for extended periods.
• Excellent customer service and communication skills.
• Detail-oriented and able to obtain necessary licenses/certifications.

Responsibilities

• Manage overall daily operations of assigned retail outlet(s).
• Supervise retail staff and daily operations.
• Provide high standard of customer service consistently.
• Train staff and ensure adherence to policies and procedures.
• Hire, coach, evaluate, discipline and schedule team members.
• Maintain staffing levels and inventory, oversee displays and store areas.
• Monitor inventory levels and cash transactions; ensure proper pricing.
• Respond to and resolve customer complaints; aim to increase revenue through service and sales.

Skills

Customer service

Staff supervision

Retail operations

Inventory management

Cash handling

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Manage overall daily operations of assigned retail outlet(s). Ensure the integrity of the department by managing staff to meet company standards. .Ensure the store is adequately staffed and stocked.Work with buyers to helpmaintainoptimumproduct mix, proper levels ofinventoryand correctskumaintenance.

Supervise retail staff and daily operations.

Ensure that a professional and high standard of customer service is consistently provided.

Train and instruct staff in proper performance of job duties;monitorcompliance with company and departmental policies and procedures.

Hire, coach, evaluate,disciplineand schedule team members.

Maintain adequate staffing levels inresponse to business demands.

Manage and oversee merchandise displays, cleanliness, and organization of store and storage areas.

Monitor inventory levels.

Verify and authorize cashtransactionse.g.bank issuance, voids, and overrings.

Ensure proper pricing of merchandise.

Respond to and resolve customer complaints.

Increase revenue through customer service,merchandiseand sales skills.

Qualifications

Mustbe at least 21 years of age.

One (1) year of prior experience in a supervisory position (or higher)in a retail store preferred.

Knowledge of product lines and retail operations.

Must be able to stand and walk for extended periods of time.

Must have excellent customer service and communication skills.

Mustbedetail-oriented.

Must be able to obtain/maintainany necessarylicenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.