Retail Assistant Manager - Customer Service & Store Operations

JD Sports NA; Lovejoy (GA); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hibbett Retail, Inc. in Lovejoy, Georgia is seeking an Assistant Manager to support the Store Manager in daily store operations, customer service, merchandising, training, scheduling, and policy adherence. You will oversee inventory accuracy and act as store leader in the manager's absence while promoting the brand and sales.

The role requires 1–3 years in retail, excellent communication, and a proactive, team-oriented approach in a fast-paced footwear environment.

Formación

• Experience in retail footwear or athletic apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on tasks.
• Team player with passion for customer service and selling.
• Strong attention to detail and ability to multitask.
• Ability to supervise staff in the Store Manager's absence.

Responsabilidades

• Assist the Store Manager in controlling store assets.
• Establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Conocimientos

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Descripción del empleo

Hibbett Retail, Inc. in Lovejoy, Georgia is seeking an Assistant Manager to support the Store Manager in daily store operations, customer service, merchandising, training, scheduling, and policy adherence. You will oversee inventory accuracy and act as store leader in the manager's absence while promoting the brand and sales.

The role requires 1–3 years in retail, excellent communication, and a proactive, team-oriented approach in a fast-paced footwear environment.