Retail Assistant Manager - Customer Service & Ops Lead

Hibbett, Inc.; Forest Park (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett Retail, Inc. in Forest Park, GA is seeking an Assistant Manager to support Store Manager responsibilities and daily operations. You will assist with selling, restocking, merchandising, ordering, and scheduling to meet store goals.

The role requires leadership in the absence of the Store Manager, strong customer service focus, and the ability to guide employees across departments. This is an hourly, non-exempt position in a fast-paced retail environment.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and lead a team.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team management

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. in Forest Park, GA is seeking an Assistant Manager to support Store Manager responsibilities and daily operations. You will assist with selling, restocking, merchandising, ordering, and scheduling to meet store goals.

The role requires leadership in the absence of the Store Manager, strong customer service focus, and the ability to guide employees across departments. This is an hourly, non-exempt position in a fast-paced retail environment.