Assistant Manager - Retail Leadership & Customer Service

R301US Hibbett Retail, Inc.; Forest Park (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett I City Gear in Forest Park, Georgia is seeking an Assistant Manager to support the Store Manager in daily operations, customer service excellence, and store administration. The role requires knowledge of products across departments and the ability to train and guide staff.

As acting manager in the Store Manager’s absence, you will assist with selling, restocking, merchandising, scheduling, and payroll-adjacent tasks, while upholding policy manuals and safeguarding assets.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist with recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.

Skills

Retail experience

Customer service

Interpersonal skills

Team management

Self-starter

Attention to detail

Team player

Fast-paced environment

Job description

Hibbett I City Gear in Forest Park, Georgia is seeking an Assistant Manager to support the Store Manager in daily operations, customer service excellence, and store administration. The role requires knowledge of products across departments and the ability to train and guide staff.

As acting manager in the Store Manager’s absence, you will assist with selling, restocking, merchandising, scheduling, and payroll-adjacent tasks, while upholding policy manuals and safeguarding assets.