Retail Assistant Manager - Brookhaven

Total Wine & More; Brookhaven (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and thriving retail company as an Assistant Manager, where you will enhance customer experiences and foster a sales-driven environment. This role involves leading a dedicated team, ensuring operational excellence, and driving sales growth within the store. You will play a crucial part in developing team members and creating a culture of collaboration and creativity. With a commitment to training and career development, this position offers a unique opportunity to grow within the largest independent retailer of fine wine, beer, and spirits in the country. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we invite you to apply and grow with us!

Benefits

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Paid parental leave

Career development

College tuition assistance

Qualifications

• 2+ years in retail sales, customer service, or hospitality management.
• Experience leading a sales-focused team and coaching team members.

Responsibilities

• Focus on customer experience and building community relationships.
• Manage operations, merchandising, and team member training.

Skills

Retail sales experience

Customer service skills

Team leadership

Coaching and development

Flexibility

Education

Associates Degree

4-year degree in Business Administration

Job description

About the role

As Assistant Manager, you will grow Total Wine & More’s brand by delivering best-in-class service and bringing to life a distinctive world of wine, beer, & spirits for our customers. This includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals. Reporting to the Store Manager, you will be on the leadership team creating a sales and service culture within the store to expand our customer base and maximize profitability.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Focus on customer experience, brand, and loyalty awareness by building relationships throughout the community
• Create and foster a sales-focused environment through the development of team members
• Support an environment that encourages creative thinking and risk taking
• Participate in product knowledge training and implement through team coaching
• Manage general operations and merchandising execution according to company procedures
• Ensure staffing and team member training meets store needs and company standards
• Maintain store inventory, product ordering, and vendor relationships
• Participate in the performance management process, including reviews and ongoing career development discussions

What we're looking for

• 21 years of age or older
• 2+ years retail sales, customer service, or hospitality management experience, preferably in a big box environment
• Experience leading and motivating a sales-focused team
• Experience developing team member performance and coaching
• Ability to work a flexible schedule as business requires
• Associates Degree or relevant work experience equivalent; 4-year degree in Business Administration or related field preferred
• Value collaboration and acting as a team player

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education
• Consumer classes

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!