Retail Assistant Manager

Cannabis & Glass; Spokane (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and rapidly expanding cannabis retail organization as an Assistant Store Manager in Spokane. This role offers a collaborative environment where your passion for customer service and cannabis can shine. You will lead a team, prioritize customer satisfaction, and ensure compliance with inventory standards. With competitive pay starting at $21.51/hr plus tips, and an array of benefits including health insurance and generous employee discounts, this position is perfect for those looking to grow in the cannabis industry. If you're ready to make a positive impact and be part of a thriving team, this opportunity awaits you!

Benefits

50% Employee Discount on Cannabis

Health, Dental and Vision Insurance

Paid Sick Leave

Personal Time Off

Holiday Pay

Perfect Attendance Incentive Program

Free Employee Assistance Program

Qualifications

• Minimum 2 years of retail management or supervisory experience required.
• Must be at least 21 years old and have a GED or high school diploma.

Responsibilities

• Manage retail sales associates and ensure a positive customer experience.
• Train and develop retail associates while maintaining store standards.

Skills

Customer Service

Retail Management

Team Leadership

Inventory Management

Communication Skills

Education

GED or High School Diploma

Tools

Computers

Tablets

Job description

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.

We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.

By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

The Position:

Cannabis & Glass is looking to add a knowledgeable Assistant Store Manager (ASM) to our Spokane team. If you enjoy working with and talking about cannabis, this is the right job for you! Assistant Store Managers enjoy a fun and collaborative environment with tips, the largest discount on cannabis in the industry and a generous incentive program where you can earn free weed!

Essential Functions:

• Prioritize a positive customer experience for all patrons.
• Foster a fun and safe work environment for all Cannabis & Glass retail employees.
• Manage retail sales associates in all daily operational processes.
• Ensure inventory accuracy and compliance with law enforcement standards.
• Measure employee performance to document feedback and training.
• Ensure high standards of cleanliness and safety standards of the store.
• Hold team members accountable to standards and policies of the company.
• Using independent judgment and discretion, discipline and coach team members as necessary and appropriate short of termination to ensure proper operations and conduct.
• Train and develop retail associates and support fellow managers.
• Ability to work a set schedule, exhibit reliable attendance, and demonstrate punctuality.
• Ability to open and close retail locations and remain on-site for your entire shift (except during breaks).
• Ability to work 40 hours a week.

Working Conditions:

• Job duties may include work indoors and outdoors during all seasons, 365 days/year.
• Employees may be exposed to difficult or stressful customer situations requiring patience and professionalism.
• Work duties may require sedentary activities, active standing, stooping, and/or kneeling.
• Retail stores are open 365 days a year with shifts typically occurring between 7:30 a.m. and 11:30 p.m.
• Must be able to regularly lift 25 pounds and occasionally lift up to 50 pounds.
• Must be able to stand for up to eight hours per day.
• Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
• Must be able to reliably arrive at work on time for scheduled shifts.
• Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.
• Must be able to type at least 40 words per minute.
• Must be able to move about the retail store, as needed, to assist customers and perform required functions.
• Must be able to remain in a designated work area for up to eight hours per day with the exception of breaks as required by law.
• Must be able to position oneself to access products within all areas of the store.
• Must be able to effectively communicate information and ideas so customers and coworkers will understand.
• Must be able to continue to assist customers and coworkers during and after stressful situations resulting from customer service interactions.
• Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.
• Must be able to prepare, place and position retail products or items.
• Must be able to effectively communicate information displayed on digital screens.
• Must be able to perform other job duties as assigned.
• You must have the ability to work at all three of our Washington locations.

Job Requirements:

• Minimum of 21 years of age.
• Must have a GED or high school diploma.
• Must have at least 2 years of retail management or direct supervisory experience.
• Must commit to coming to work sober. We love cannabis but we do not get high on the job.
• Previous retail, sales and/or customer service experience is strongly preferred; although, we are open to experience from other industries as long as it's applicable to this role.
• We do not require previous professional experience in the cannabis industry but would strongly prefer the applicant be a regular consumer of the product.

Benefits and Compensation:

• Pay starts at $21.51/hr not including tips.
• Employee discount includes 50% off smokable cannabis products.
• Perfect attendance incentive program.
• Health, Dental and Vision insurance.
• Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
• Employee Discount Program offering exclusive discounts from top national retailers.
• Paid Sick Leave (PSL) and Personal Time Off (PTO.)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Equal Opportunity Employer: Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.

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