Retail Assistant Manager

Cannabis & Glass; Spokane (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and rapidly expanding industry as a Retail Assistant Manager. This role offers you the chance to lead retail operations, mentor a dedicated team, and ensure an outstanding customer experience. You will be pivotal in maintaining compliance, managing inventory, and fostering a positive work environment. With a focus on exceptional service and teamwork, you will help shape the future of cannabis retail. If you are passionate about customer service and are ready to take on a leadership role, this is an exciting opportunity to grow your career in a thriving organization.

Benefits

Employee discount (50% off smokable cannabis products)

Health, Dental and Vision insurance

Paid Sick Leave (PSL)

Personal Time Off (PTO)

Holiday Pay for major holidays

Bonus incentives program

Free Employee Assistance Program (EAP)

Perfect Attendance Incentive Program

Exclusive discounts from top national retailers

Qualifications

• 1-3 years of retail or supervisory experience required.
• Flexible availability including weekends and holidays.

Responsibilities

• Oversee daily retail operations and staff scheduling.
• Provide coaching and maintain performance standards.
• Manage cash drawer accuracy and inventory adjustments.

Skills

Customer Service

Inventory Management

Team Leadership

Cash Handling

Education

High School Diploma or GED

Job description

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At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.

We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.

By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

About the Role:

We're looking for a motivated and hands-on Assistant Manager (AM) to help lead our retail store operations. As a key part of the store leadership team, you'll supervise employees, manage inventory and cash processes, uphold compliance standards, and ensure outstanding customer experience. You'll be the go-to leader on the floor—keeping the store running smoothly while mentoring your team.

Key Responsibilities:

Daily Operations & Leadership

• Oversee daily retail operations including opening/closing duties
• Coordinate shift coverage and staff scheduling to ensure proper coverage
• Provide on-the-spot coaching, support team development, and maintain performance standards
• Enforce store policies and procedures to uphold compliance and consistency
• Communicate effectively with store leadership and corporate teams
  
  

Customer Service & Experience

• Maintain a clean, welcoming, and service-driven environment
• Support customers at every touchpoint—resolving issues promptly and professionally
• Champion loyalty programs, promotions, and upselling strategies
• Train staff on service best practices and ensure a strong customer-first culture
  
  

Cash & Inventory Management

• Oversee cash drawer accuracy, petty cash, and EOD reconciliation
• Support bank pickups, deposits, and vault security processes
• Manage product receipts, restocking, audits, and vendor returns
• Conduct inventory adjustments and ensure loss prevention protocols are followed
  
  

Visual Merchandising & Technology

• Ensure all displays, menus, and marketing signage reflect current offerings and promotions
• Maintain kiosk menus, in-store digital screens, and physical signage
• Troubleshoot POS, kiosk, or display issues and report technical concerns
  
  

Staff Development & Training

• Mentor new hires and support onboarding processes
• Assist in delivering ongoing training for policies, compliance, sales techniques, and safety
• Monitor attendance, performance, and timesheets
• Support progressive discipline and provide feedback for promotions
  
  

Reporting & Compliance

• Complete EOD and cash reports, labor tracking, and customer complaint logs
• Report employee conflicts, policy violations, and safety concerns to leadership
• Stay up to date with compliance training, SOP updates, and store policies
  
  

Qualifications:

• 1-3 years of retail or supervisory experience
• High School Diploma or GED equivalent
• Previous retail, sales and/or customer service experience
• We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product
• Flexible availability including weekends, evenings and holidays
• Must commit to coming to work sober.
• Successfully pass a pre-employment criminal background check
• Minimum 21 years of age
  
  

Benefits and Compensation:

• Pay starts at $21.51/hr
• Bonus incentives program
• Employee discount includes 50% off smokable cannabis products
• Perfect Attendance Incentive Program
• Health, Dental and Vision insurance
• Free Employee Assistance Program (EAP)
• Employee Discount Program offering exclusive discounts from top national retailers
• Paid Sick Leave (PSL) and Personal Time Off (PTO)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
  
  

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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