Retail Assistant Manager

Evergreen Goodwill of Northwest Washington in; Renton (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading nonprofit organization in Northwest Washington is seeking a Retail Assistant Manager. This role involves supporting retail operations, maximizing sales, and fostering a diverse and inclusive environment. The ideal candidate will have strong leadership skills and a passion for customer service.

Qualifications

• 3+ years of retail leadership experience.
• 2 years leading a sales team in retail or service.

Responsibilities

• Support retail, production, and material handling teams.
• Maximize sales through stock rotation and merchandising.
• Attract, hire, and develop top talent.

Skills

Customer Service

Leadership

Sales

Diversity, Equity, and Inclusion

Education

High school diploma or equivalent

Retail leadership experience

Job description

Evergreen Goodwill of Northwest Washington

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education, and job placement. Goodwill empowers individuals to overcome barriers to working by providing comprehensive support and connecting them with life-changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores, and more than 27 donation sites in King, Snohomish, Skagit, Whatcom, and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services, and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity, and inclusion (DEI) and are focused on creating a joyful, inclusive, and successful organization.

Job Title: Retail Assistant Manager

About the Position

The Store Assistant Manager is responsible for supporting the retail, production, and material handling teams. Working in partnership with the store manager and supervisors, this individual provides leadership to ensure team member satisfaction and the achievement of financial goals.

Essential Functions and Responsibilities

• Understand operational metrics; implement plans to achieve goals
• Discuss the operations and results of the business with fluidity and knowledge
• Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise, and inventory levels of new and used goods
• Ensure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment
• Inspire and actively engage in excellent customer service; both internal and external
• Develop strong working relationships throughout the enterprise; partner effectively
• Attract, hire, develop, inspire, and retain top talent
• Champion diversity, equity, and inclusion; promote the talent and voices of all people
• Ensure compliance with Evergreen Goodwill policies and procedures across various departments

Supervisory Responsibilities

Performs supervisory responsibilities in accordance with Goodwill's policies and applicable laws, including interviewing, hiring, training, overseeing performance, and addressing employee issues, in partnership with People Relations as needed.

Position Requirements (Qualifications under the Americans with Disabilities Act)

Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be provided for individuals with disabilities.

Education and Experience

• High school diploma or equivalent
• Retail leadership experience of 3+ years
• At least 2 years leading a sales team in a retail or service environment
• Experience in a customer-centric, solutions-based environment
• Ability to engage with and understand customer needs
• Knowledge of budget metrics and P+L management (minimum 1 year)

Additional qualifications and benefits are detailed in the full description.