Assistant Retail Manager

Fleet Feet Sports; Washington, Seattle (District of Columbia, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and inclusive team at a leading running retailer! As an Assistant Retail Experience Manager, you'll play a crucial role in enhancing customer experiences and supporting staff development. This position offers a vibrant work environment where teamwork and collaboration thrive. You'll be responsible for recruiting, training, and motivating a passionate team, ensuring they deliver exceptional service. With opportunities for professional growth and a focus on community involvement, this role is perfect for those who love running and want to make a positive impact in a retail setting. Embrace the chance to grow with a company that values diversity and inclusivity.

Benefits

High energy and fun atmosphere

Training and advancement opportunities

Professional development opportunities

401(k) Retirement Plan with employer matching

Community involvement activities

Training Program and Product Discounts

Qualifications

• At least 1 year of retail experience in a customer-facing sales setting.
• Ability to manage administrative tasks and customer interactions.

Responsibilities

• Support the Retail Experience Manager in daily operations.
• Assist with recruiting, onboarding, and training retail staff.

Skills

Leadership

Customer Service

Team Management

Organizational Skills

Communication

Motivation

Education

High School Diploma

Retail Management Experience

Job description

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

As an Assistant Retail Experience Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
• Passion for managing, training, motivating employees
• Can own and manage administrative tasks, customer interactions and a fast paced environment while staying organized
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and by providing tools and resources
• Builds and maintains trust from staff and customers by using sound judgement
• Passionate, positive, self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicate professionally with customers and team
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
• Support all Fleet Feet initiatives, activities and functions

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, a monthly learning opportunities on diverse topics
• 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members
• Check out our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value inclusivity in our hiring practices, our culture, and our engagement with the community.

Additional Requirements - Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.