Retail Sales Associate

Goodwill Southwest Florida; Fort Myers (FL); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

403(b) retirement plan

PTO and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Résumé du poste

Goodwill Southwest Florida is seeking a Retail Sales Associate to deliver friendly, fast, accurate, and safe customer service on the sales floor and at the register. The role includes processing donations, operating the Kaizen system, and supporting merchandising and production tasks.

The position is cross-trained and supports various store duties in a fast-paced retail environment. Primary responsibilities include greeting customers, handling transactions, accepting donations, stocking

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Knowledge of cash registers and basic pricing.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods and lift up to 40 pounds.

Responsabilités

• Greet donors and customers and maintain efficient checkout operations.
• Operate cash registers and process transactions, including Round Up options.
• Accept donations and provide receipts to donors.
• Merchandise sales floor displays and maintain safe aisles.
• Meet production goals by processing merchandise and supporting Kaizen drills.
• Follow all processing procedures and move merchandise per guidelines.
• Support store operations including backroom, merchandising, and cleaning.

Connaissances

Customer service

Cash handling

Communication

Basic math

Attention to detail

Patience

Store security

Formation

High school diploma or equivalent

Outils

Cash registers

Adding machines

Credit card machines

Telephone

Description du poste

Job Title: Retail Sales Associate

Employment Type: Full-Time & Part-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Sales Associate to provide friendly, fast, accurate, and safe customer service while supporting daily store operations. This position assists customers on the sales floor, operates cash registers, accepts donations, processes merchandise through the Kaizen system, and supports production and merchandising activities. The Retail Sales Associate is cross-trained in multiple areas of the store and helps maintain a clean, safe, and organized shopping environment.

Key Responsibilities

• Provide excellent customer service by greeting donors and customers, monitoring entrances and exits, assisting customers on the sales floor, and maintaining efficient checkout operations.
• Operate the cash register, process sales transactions, accept payments, bag merchandise, ask customers to Round Up their purchases, and complete opening and closing register procedures.
• Accept donations, provide donation receipts, and assist donors in a courteous and professional manner.
• Merchandise counters, tables, racks, and other sales floor displays while maintaining safe aisles and walking surfaces throughout the store.
• Meet or exceed production goals by processing soft-line and hard-line merchandise, accurately recording production, and supporting continuous process improvement.
• Execute Kaizen 5-minute drills and maintain clean, safe, and organized workstations.
• Follow all processing procedures, including rubber banding shoes and other designated requirements.
• Move rolling racks and hoppers to the sales floor and merchandise products according to color, category, pricing, and rotation guidelines.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, and other assigned locations to maximize aftermarket opportunities and minimize disposal expenses.
• Follow all company policies and procedures and support other store operations, including donation processing, merchandising, cleaning, fixture and equipment support, and backroom functions as needed.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Knowledge of cash registers, adding machines, credit card machines, telephones, and merchandise pricing.
• Ability to understand and follow oral and written instructions.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of basic math skills and cash handling procedures.
• Ability to exercise good judgment, patience, and understanding.
• Ability to monitor store entrances and exits and notify management of concerns.
• Ability to stand for extended periods of time and bend, stoop, reach, twist, lift, push, pull, and move merchandise.
• Ability to lift and carry at least 40 pounds.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

Salary: $15.00 per hour