Retail Assistant Manager

FedEx Group; Plano (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Store Assistant Manager to lead a dynamic team and enhance customer experiences. This role involves supervising daily operations, training staff, and ensuring quality service in a fast-paced environment. The ideal candidate will foster a customer-focused atmosphere, manage team performance, and uphold company policies. Join a company that values quality, improvement, and equal opportunity, and make a difference in the customer journey while developing your leadership skills.

Qualifications

• 1+ year of supervisory experience preferred.
• Strong communication skills to interact with customers and team members.

Responsibilities

• Deliver excellent customer service and manage store operations.
• Train and develop team members while monitoring performance.
• Resolve customer disputes and maintain a clean environment.

Skills

Customer Service

Team Management

Conflict Resolution

Training and Development

Communication

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. The Store Assistant Manager performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is not exhaustive)

• Deliver friendly, polite, and expert service to customers.
• Evaluate team members' efficiency and productivity in creating positive customer experiences.
• Resolve customer disputes and complaints promptly.
• Create a customer-focused environment across all store areas and maintain a clean, professional environment.
• Manage customer flow to ensure quick service and quality product delivery.
• Train and develop team members, monitor goals, and provide feedback.
• Participate in hiring processes, including interviewing and assisting with onboarding.
• Coach and counsel team members to ensure policy adherence and performance standards.
• Coordinate with Store Lead Consultant and production team to meet deadlines and quality standards.
• Oversee shipping activities and related services.
• Communicate store goals, performance metrics, customer issues, and initiatives to the team.
• Enforce FedEx Office policies and maintain controls.
• Assist with payroll review and POS closing procedures.
• Handle administrative duties such as scheduling, inventory, ordering supplies, and compliance.
• Perform other duties as needed.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent.
• At least 1 year of related experience, supervisory experience preferred.

ESSENTIAL FUNCTIONS:

• Stand for entire shift, excluding breaks.
• Lift up to 55 pounds.
• Bend and twist at the waist and knees.
• Communicate effectively with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Maintain attention and concentration for extended periods.
• Work independently with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Details on additional qualifications and pay transparency are included in the full job posting.

FedEx Office emphasizes a culture of quality, continuous improvement, and equal opportunity employment, encouraging veterans and individuals with disabilities to apply.