Retail Assistant Manager

FedEx Office and Print Services; Town of Texas, Plano (WI, TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated team leader to enhance customer experiences in a fast-paced retail environment. This role focuses on supervising store operations, training team members, and ensuring high-quality service delivery. The ideal candidate will thrive under pressure, possess strong communication skills, and be committed to fostering a customer-centric atmosphere. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success. If you are passionate about leadership and customer service, this opportunity is perfect for you.

Qualifications

• 1+ year of supervisory experience preferred.
• Strong communication skills for effective interaction.

Responsibilities

• Leads store operations and ensures a positive customer experience.
• Trains team members and resolves customer disputes promptly.
• Manages shipping services and oversees daily operations.

Skills

Customer Service

Team Leadership

Conflict Resolution

Training and Development

Communication

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. Performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not exhaustive)

• Provides friendly, polite, and expert customer service.
• Evaluates team efficiency and productivity to enhance customer experiences.
• Resolves customer disputes promptly to ensure satisfaction.
• Creates a customer-focused environment across all store areas and maintains cleanliness and professionalism.
• Manages customer flow to improve service and meet customer needs efficiently.
• Trains and develops team members, monitoring goals and providing feedback.
• Participates in hiring processes, including interviewing and compliance with policies.
• Coaches and counsels team members on performance and adherence to standards.
• Coordinates with the Store Lead and production team to meet deadlines and quality standards.
• Oversees shipping services and activities.
• Communicates store goals, performance metrics, and company initiatives to the team.
• Enforces company policies and maintains control environment.
• Assists with payroll, POS close-out, and other administrative duties.
• Performs additional duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience, supervisory experience preferred.

ESSENTIAL FUNCTIONS:

• Stand during entire shift (excluding breaks).
• Lift up to 55 pounds.
• Bend and twist at waist and knees.
• Communicate effectively with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Maintain attention and concentration for extended periods.
• Work independently with minimal supervision.
• Maintain regular attendance and support business hours.