Retail Assistant Manager

Fjällräven; Palo Alto (CA); On-site; USD 60,174,000 - 77,366,000; Full time

Benefits offered by this job

401(k) with employer match

Health and wellness benefits

Generous paid time off

Product discounts

Sustainability commitment

Job summary

Fjällräven in Palo Alto, CA is seeking an Assistant Store Manager to lead the sales floor, support store operations, and foster a culture built on curiosity, care, and sustainability.

You will partner with the Store Manager to recruit and develop a values-driven team, deliver premium guest experiences, and drive performance through KPIs and operational excellence. This full-time role offers strong benefits and a commitment to outdoor sustainability.

Qualifications

• 1+ year retail leadership experience.
• Strong guest-service track record.
• Comfort using KPI and sales tools.

Responsibilities

• Lead and develop a strong, values-driven team.
• Deliver premium, personalized guest experiences.
• Support daily store operations, payroll, loss prevention, and inventory.

Skills

Retail leadership

Guest service

Team development

KPIs

Job description

Palo Alto, CA

Hourly Range: $21-$27 (dependent on experience)

Full-Time | Benefits Eligible

Do you believe in the power of nature? Can you lead with heart, clarity, and purpose? Are you energized by building teams, creating meaningful guest experiences, and contributing to a more sustainable future?

At Fjällräven, we're more than a retail brand; we're a community of nature lovers, gear specialists, and everyday adventurers. Our stores are places where people come not just to get outfitted, but to feel inspired. As an Assistant Store Manager, you'll play a vital role in making that happen every day.

Partner closely with the Store Manager to lead the sales floor, support store operations, and help cultivate a culture rooted in curiosity, care, and sustainability.

Come walk with us.

What We Offer

• 401(k) with employer match to support your long-term financial well‑being
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

What You Will Do

Lead & Develop the Team

• Help recruit, coach, and develop a strong, values‑driven team
• Foster a culture of accountability, resilience, and collaboration
• Provide ongoing feedback and support teammates' growth and learning

Deliver Exceptional Guest Experiences

• Model GUIDE service standards and support the team in delivering premium, personalized service
• Help ensure every guest feels welcomed, informed, and confident in their outdoor pursuits

Support Store Operations & Business Performance

• Assist with daily operations, including opening/closing, cash handling, payroll support, loss prevention, and inventory management
• Partner with the store manager to review KPIs and support strategies that drive sales, efficiency, and profitability
• Uphold company policies, procedures, and safety standards

Build Community & Brand Presence

• Support local events, partnerships, and activations that reflect Fjällräven's values
• Help create an inclusive, inspiring store environment, from morning huddles to community gatherings

Champion Sustainability

• Educate guests and teammates on initiatives like the Arctic Fox Initiative and Down Promise
• Model everyday product stewardship and environmentally responsible practices

What Makes You a Great Fit

You're a collaborative leader who enjoys being hands‑on and helping others succeed. You're curious about people, motivated by purpose, and comfortable navigating both the human and operational sides of retail.

You Bring

• At least 1 year of retail leadership experience
• A strong track record of delivering thoughtful, people‑centered guest experiences
• Solid organizational skills and attention to detail
• An adaptable, solution‑oriented mindset
• Comfort working with KPIs, sales performance tools, and store financials
• A genuine passion for sustainability, the outdoors, and the Fjällräven mission

About Us

Since 1960, Fjällräven has created durable, timeless outdoor gear designed to deepen our connection with nature. Guided by sustainability and innovation, we believe in treading lightly while inspiring people everywhere to explore the outdoors. Join us in building meaningful experiences today and protecting the planet for generations to come.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

This employer participates in E-Verify.