Part-Time Retail Supervisor

Fjällräven North America; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) with employer match

Generous paid time off

Product discounts

Arctic Fox Initiative and sustainable,

Access to Fjällräven outdoor events

Job summary

Fjällräven North America is seeking a part-time Retail Supervisor in Boston, MA to lead the sales floor, guide daily operations, and uphold our sustainable, guest‑focused store culture.

You will partner with the Store Manager to coach teammates, deliver exceptional service, and ensure inventory accuracy while embodying Fjällräven's values on every guest interaction.

Qualifications

• Prior experience in retail or customer service.
• Proven leadership and coaching abilities.
• Strong guest experience focus.
• Excellent communication and time management.

Responsibilities

• Open and close the store as a trusted keyholder, supporting cash handling and daily transitions.
• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service.
• Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests.
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose.
• Support operational excellence, including inventory accuracy, stock organization, and visual standards.
• Represent the brand with authenticity, curiosity, and care, both in and beyond the store.

Skills

Retail leadership

Guest service

Team coaching

Communication

Tools

POS systems

Inventory tools

Job description

Location: Boston, MA
Compensation: $18.50-$22.50 per hour (dependent on experience)
Part-Time

Do you love leading by example?Creating spaces where people feel welcome, supported, and inspired to step outside?

At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life.

You'll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you'll help ensure every interaction reflects the values we live by.

Come walk with us.

WHAT WE OFFER

• 401(k) with employer match to support your long-term financial wellbeing

• Generous paid time off to rest, recharge, and get outside

• Product discounts and access to Fjällräven outdoor events

• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

WHAT YOU'LL DO

As a Retail Supervisor, you'll partner closely with the Store Manager and store team to support performance, culture, and community.

Leadership & Guest Experience

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service

• Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests

• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose

Store Operations & Keyholder Responsibilities

• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions

• Support operational excellence, including inventory accuracy, stock organization, and visual standards

• Help ensure a safe, secure, and compliant store environment

Sustainability & Community

• Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates

• Support community engagement through store events and local partnerships that reflect Fjällräven's values

• Represent the brand with authenticity, curiosity, and care, both in and beyond the store

WHAT MAKES YOU A GREAT FIT

You're someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that's a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.

You bring:

• Prior experience in retail or customer service

• Leadership skills rooted in trust, example, and collaboration

• A strong track record of delivering thoughtful, memorable guest experiences

• Clear communication, organization, and time-management skills

• Passion for the outdoors, sustainability, and continuous learning

• Comfort using retail systems (POS, inventory tools), or a willingness to learn

ABOUT US

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than a store; we’re a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive. This employer participates in E-Verify.