Part-Time Retail Sales Associate

Fjällräven North America; Boston (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401(k) with employer match

Paid time off

Product discounts

Job summary

Fjällräven North America is hiring a part-time Retail Sales Associate in Boston, MA. You’ll greet guests, help them select the right gear, and share knowledge about our sustainability initiatives while upholding store standards.

You’ll contribute to a welcoming, collaborative team, handle basic POS transactions, and learn product details to improve guest experiences. This role emphasizes service, teamwork, and a passion for the outdoors.

Qualifications

• Experience in customer service and guest-facing roles.
• Strong verbal and interpersonal communication skills.
• Passion for sustainability and outdoors is a plus.
• Reliable and proactive with a team-first mindset.
• Willingness to learn point-of-sale systems and retail operations.

Responsibilities

• Deliver Exceptional Guest Experiences by helping guests find the right gear and educating them.
• Build trust through thoughtful questions and product knowledge.
• Support store operations including cash handling, restocking, and maintaining an inviting sales floor.
• Be part of a collaborative team and participate in training on products and service expectations.
• Live Fjällräven's brand and sustainability mission, educating guests on initiatives.

Skills

Customer service

Communication

Sustainability

Reliability

POS systems

Retail operations

Teamwork

Tools

POS systems

Job description

Store Location: Boston, MA
Compensation: $17-$21 per hour (dependent on experience)
Part-Time

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?

At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

WHAT YOU'LL DO

Deliver Exceptional Guest Experiences

• Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs

• Build trust through thoughtful questions, product knowledge, and genuine connection

Drive Sales & Support Store Operations

• Support sales and conversion by helping guests make confident purchasing decisions

• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor

• Follow safety, security, and loss prevention practices

Be Part of a Collaborative Team

• Work closely with teammates to create a supportive, welcoming environment

• Participate in training to stay current on products, fit, and service expectations

Live the Brand & Sustainability Mission

• Represent Fjällräven's values in every interaction

• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise

• Participate in local events and community activations when possible

WHAT MAKES YOU A GREAT FIT

You don't need to summit Everest, but you do enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

You bring:

• Strong verbal and interpersonal communication skills

• A track record of providing thoughtful, people-centered customer service

• Passion for sustainability and the outdoors

• Reliability and a proactive approach to work

• Willingness to learn point-of-sale systems and retail operations

• Enthusiasm for working in a collaborative, values-driven team

Preferred (but not required):

• Previous experience in retail, customer service, or a fast-paced guest-facing role

WHAT WE OFFER

• 401(k) with employer match

• Paid time off

• Product discounts and access to Fjällräven outdoor events

• A commitment to sustainability, quality products, and responsible business practices

ABOUT US

Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive. This employer participates in E-Verify. E-Verify, Right to Work, and other U.S. employment notices.