Retail Assistant Manager

Massanutten Resort; McGaheysville (VA); On-site; USD 39,000 - 53,000; Full time

Job summary

Massanutten Resort is seeking a Retail Operation Assistant Manager to oversee staffing, interviewing, hiring, scheduling, and training for the Retail Department across locations. The role supports product mix, pricing, and inventory decisions while delivering excellent guest service and accurate reporting of sales trends.

The position requires 2+ years of management experience in hospitality or retail, strong communication, detail orientation, and proficiency with Microsoft Office and POS

Qualifications

• 2+ years of management experience in hospitality or retail.
• Excellent written and verbal communication skills.
• Strong attention to detail and organization.
• Previous guest service experience.
• Strong computer skills including Microsoft Office and POS knowledge.
• ServeSafe or similar food management certification within 30 days of hire.
• Valid driver license and approved driving record.
• Must be at least 21.

Responsibilities

• Interview, hire, train, and terminate staff including supervisors and assistants.
• Prepare weekly schedules for all retail locations.
• Collaborate with Operations and Merchandising to optimize product placement and pricing.
• Manage and maintain POS system software.
• Perform duties from Retail Associate to Store Supervisor, including inventory control.
• Develop and implement training programs for Retail staff.
• Other duties as assigned by management.

Skills

Management experience

Communication

Attention to detail

Guest service

POS knowledge

Microsoft Office

ServeSafe certification

Driver license

Education

Associate’s degree or higher

Tools

Microsoft Office

POS system

Job description

Massanutten Resort

Job Summary

The Retail Operation Assistant Manager professionally manages all staffing related issues including interviewing, hiring, scheduling and training. Additionally, the ROAM assists the Retail Operations Manager with determining product mix, pricing and inventory for the separate retail locations that make up the Retail Dept. Also provides guests information about the store, its merchandise, the resort, and the surrounding area with excellent customer service skills. Analyzes sales trends to determine optimal staffing levels, merchandise mix and retail prices of merchandise.

Required

• 2+ years of management experience in the hospitality or retail industry
• Excellent written and verbal communication skills
• Strong attention to detail and organization skills
• Previous guest service experience
• Strong computer skills including Microsoft Office and POS knowledge
• ServeSafe or similar food management certification within 30 days of hire
• Valid driver license and approved driving record
• Must be at least 21

Preferred

• 2+ years of gift/fashion purchasing experience
• Associate’s degree or higher
• Knowledge of resort operations

Job-Type: Full-Time

Typical Schedule

Days:

• • Varies including weekends and holidays

Hours:

• • Varies including evenings

Compensation:

• Salary: $45,760 ($22.00/Hour)

Core Responsibilities

• Interview, hire, train, and terminate staff members, including store supervisors and assistants
• Responsible for preparing weekly schedule for all retail locations, including all levels of employees
• Work in conjunction with Operations Manager & Merchandising Manager to ensure optimal product placement within each location, and within the department as a whole,accomplished by meeting with vendors, and attending regional and national tradeshows
• Manage and maintain POS system software
• Be able to perform all tasks required from Retail Associate to Store Supervisor positions, including Inventory Control and Consumable Products Specialist
• Develop and implement training programs for Retail staff
• Other duties as assigned by management

Applications accepted until 2:00 PM on Friday, October 9. For more information, contact José Antonio Martínez at 540.289.3143. Email your resume to [e-mail].