Retail Assistant Manager

JW Marriott Miami Turnberry Resort & Spa; Aventura (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Retail Assistant Manager to oversee multiple retail outlets. This role requires strong supervisory skills and a commitment to customer satisfaction. You'll be responsible for ensuring efficient operations, managing staff, and maintaining high standards of service. If you thrive in a fast-paced environment and possess a knack for problem-solving, this opportunity offers a chance to make a significant impact while working with a dynamic team. Join us and help create memorable experiences for our guests!

Qualifications

• Minimum 2 years of supervisory experience required.
• Ability to communicate in English; second language is a plus.

Responsibilities

• Ensure customer needs are met and service is efficient.
• Stock and maintain shelves and products in the retail outlets.
• Train associates in opening and closing procedures.

Skills

Supervisory Skills

Communication Skills

Problem-Solving Skills

Mathematical Skills

Retail Operations Knowledge

Customer Service Skills

Education

High School Diploma

College Degree

Tools

Microsoft Office

Job description

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Scope of Position

The Retail Assistant Manager is responsible for supervising the day-to-day operations of multiple retail outlets to ensure profitability, quality standards, and customer satisfaction. Assisting in selling goods and attending to customers on the selling floor to provide courteous and competent services to ensure customer satisfaction.

Requirements

• Familiarity with retail operations concepts, practices, and procedures.
• Effective supervisory and communication skills.
• Well organized and demonstrated strong problem-solving skills.
• Ability to perform basic/intermediate math skills.
• Ability to operate office equipment (i.e., computer, 10-key, copier, fax, and telephone).
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions. Flexibility to work extended hours based on business needs and demands.
• Minimum 2 years supervisory experience required.
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent associates, demonstrates effective communication.

Responsibilities

• Ensure customer needs are met, service is quick and efficient. Resolve customer concerns and implement resolutions to ensure that luxury standards are practiced in daily transactions.
• Compute bills and operate the cash register.
• Handle credit transactions, make change, cash checks, and issue receipts.
• Stock and maintain shelves and products in the retail outlets.
• Inspect incoming products for damages or defects.
• Ensure all products and displays are merchandised effectively to maximize sales and profitability.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Ensure compliance by all retail personnel with company and departmental rules, policies, and procedures.
• Participate in physical inventories and merchandise receiving/tacking activities as needed.
• Perform other related duties as assigned, including assisting Retail Manager with daily activities. Supervise staff, including assistance in performance evaluations.
• Monitor cash draw and office supplies.
• Communicate guest/associate issues to manager.
• Train Associates in opening and closing procedures and daily operations.

Education

• High school education or equivalent. College degree preferred.

Skills And Abilities

• Ability to communicate in English; second language is a plus.
• Must be a team player.
• Ability to work flexible schedules including holidays and weekends and perform multiple tasks.
• Experience using Microsoft Office (Word, Excel, Outlook).

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Requires standing, walking, reaching, and bending throughout shift.
• Ability to distinguish letters, symbols, and colors. Normal vision and hearing range. Ability to work with unruly guests and handle multiple projects simultaneously.

Seniority level

• Mid-Senior level

Employment type

• Other

Job function

• Sales and Business Development

Industries

• Hospitality