Retail Apparel Operations Lead

DICK'S Sporting Goods; Tulsa (OK); On-site; USD 32,000 - 54,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Store Lead in Tulsa to serve as the in-store expert for their department, delivering exceptional service and guiding teammates under the store leadership. You will help execute brand standards, coach associates, and participate in hiring and onboarding to build a strong team and a positive guest experience.

With flexible availability, you will support daily operations, safety, and loss prevention while upholding company policies.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales experience or customer-focused experience preferred.
• Ability to stand, walk, lift up to 35 lbs, and work extended periods in a store environment.

Responsibilities

• Lead by example to coach and develop teammates.
• Assist with staffing interviews and onboarding.
• Uphold brand standards, merchandising, and loss prevention.

Skills

Flexible availability

Retail leadership potential

Customer focus

Staff coaching

Physical endurance

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.

• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.

• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.

• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.

• Prioritizes coaching and developing oneself and others; provides hands‑on coaching and teaches the "why" behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).

• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.

• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures.

• Maintains confidentiality of all Company information.

• Takes an all‑hands‑on‑deck approach to support the team across the store.

• Performs other tasks as assigned by management.

QUALIFICATIONS:

Flexible availability - including nights, weekend, and holidays.

• Prior retail sales experience (or customer-focused experience) preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).