Retail and Guest Service Associate

Midwest Museums; Racine (WI); On-site; USD 15,000 - 21,000; Part time

Job summary

Racine Art Museum Association, Inc. in Racine, WI is seeking a part-time Retail and Guest Service Associate to manage reception and store operations at RAM Downtown and RAM Wustum. You will greet visitors, handle admissions, memberships, and transactions, and keep the shop area tidy and welcoming.

The role requires strong customer service, interpersonal skills, and familiarity with POS, CRM, and Shopify. Some evenings and weekends are expected, with light physical duties involved.

Qualifications

• High school diploma or equivalent required.
• Availability to work some nights and weekends.
• Commitment to creating a welcoming and inclusive environment for all guests.
• Strong interpersonal and communication skills.
• Outgoing personality and customer service focus.
• Excellent problem-solving skills.
• Responsible, honest, and reliable.
• Basic computer skills, including familiarity with email and office software.
• Experience using POS, CRM, and e-commerce platforms.
• Conversant with all safety procedures relating to fire, security, and other emergencies.

Responsibilities

• Greet and assist museum guests in a friendly and professional manner.
• Process admissions, memberships, and other guest transactions accurately and efficiently.
• Answer phones, respond to guest inquiries, and direct visitors as needed.
• Assist with data entry and other administrative tasks.
• Maintain overall appearance and cleanliness of reception area and museum store with light housekeeping such as vacuuming, dusting shelves, and straightening merchandise.
• Monitor the entrance and throughout the museum via security cameras.
• Work with proper staff to ensure proper training and knowledge of current exhibitions.
• Operate the point-of-sale system to process cash and credit card transactions accurately and efficiently.
• Maintain and balance cash drawers according to established procedures.
• Assist with receiving incoming inventory.
• Maintain accurate product listings in Shopify to reflect current inventory.
• Monitor stock levels in Shopify and report to Retail and Guest Services Manager.
• Assist with the successful completion of the store's annual inventory.
• Provide and maintain proper, secure storage of inventory items.
• Process and fulfill online orders accurately and efficiently, ensuring timely shipment and delivery.
• Assist with opening and closing procedures for the store and reception as well as the opening and closing of the entire museum as needed.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Reliability

POS experience

CRM experience

Shopify familiarity

Safety procedures

Basic computer skills

Team player

Guest service orientation

Education

High school diploma or equivalency

Tools

POS system

CRM software

Shopify

Office software

Job description

Racine Art Museum Association, Inc. Job Description

Position Title: Retail and Guest Service Associate

Date: 10/14/26

Department: Retail and Guest Services

Status: Part-time, Hourly, Non-exempt

Reports To: Retail and Guest Services Manager

Direct Reports: None

Salary Range: $13.00 hourly

About Racine Art Museum

The Racine Art Museum Association's (RAMA's) two-campus organization consists of the Racine Art Museum (RAM) and the Charles A. Wustum Museum of Fine Arts (Wustum). Located on the shores of Lake Michigan, RAM opened in May 2003 and is an outgrowth of the 85-year-old Wustum. It has become a popular destination for the 11 million residents of the Chicago-Milwaukee corridor and visitors from across the US and beyond. RAMA operates both locations, using Wustum as its visual education center and the downtown campus, RAM, as home to its internationally recognized exhibitions of contemporary crafts. RAM holds the largest collection of contemporary craft art (ceramics, wood, glass, fiber, metal, and art jewelry) in the United States. RAMA's programs enhance rather than duplicate those offered by larger museums to the north and south. RAMA has been considered a leader in providing high quality arts education to people of all ages since the 1940s. Today, Wustum houses one of the largest studio arts education programs of any museum in Wisconsin. The museums are accredited by the American Association of Museums, Washington, DC - only 3% of US museums have this distinction.

Position Summary:

The Retail and Guest Service Associate will ensure the smooth, efficient, and customer-orientated operation of the reception area and the retail store locations at both RAM Downtown and RAM Wustum, to ensure a high level of visitor and customer care. This position will also serve as the important first impression of the museum, greeting guests, and answering questions about the museum's exhibitions and programs.

Guest Services

• Welcome and assist museum guests in a friendly and professional manner
• Process admissions, memberships, and other guest transactions accurately and efficiently
• Answer phones, respond to guest inquiries, and direct visitors as needed
• Assist with data entry and other administrative tasks
• Maintain overall appearance and cleanliness of reception area and museum store with light housekeeping such as: vacuuming, dusting shelves, and straightening merchandise
• Monitor the entrance and throughout the museum via security cameras
• Work with proper staff to ensure proper training and knowledge of current exhibitions

Retail Operations

• Operate the point-of-sale system to process cash and credit card transactions accurately and efficiently
• Maintain and balance cash drawers according to established procedures
• Assist with receiving incoming inventory
• Maintain accurate product listings in Shopify to reflect current inventory
• Monitor stock levels in Shopify and report to Retail and Guest Services Manager
• Assist with the successful completion of the store's annual inventory
• Provide and maintain proper, secure storage of inventory items
• Process and fulfill online orders accurately and efficiently, ensuring timely shipment and delivery
• Assist with opening and closing procedures for the store and reception as well as the opening and closing of the entire museum as needed

Qualifications

• High school diploma or equivalent required
• Availability to work some nights and weekends is required
• Commitment to creating a welcoming and inclusive environment for all guests
• Strong interpersonal and communication skills
• Outgoing personality and customer service focus
• Excellent problem-solving skills
• Responsible, honest, and reliable
• Basic computer skills, including familiarity with email and office software
• Experience using POS, CRM, and e-commerce platforms
• Conversant with all safety procedures relating to fire, security, and other emergencies

Physical Requirements

• Light physical work is required
• May need to lift up to 20 pounds and stand for extended periods of time
• Ability to bend, reach, and perform repetitive motions associated with retail operations.

Other Duties as Assigned: This job description is not designed to cover or contain comprehensive listings of activities, duties or responsibilities that are required of the employee.

RAMA complies with all Federal and State anti-discrimination statutes and does not discriminate for any reasons outlined in Federal or State law. This policy will be in effect in all hiring situations for full-time as well as part-time employees, temporary part-time employees, educational instructors, interns, and for the volunteers who enhance staff functions.