Museum Guest Experience & Retail Associate

Midwest Museums; Racine (WI); On-site; USD 15,000 - 21,000; Part time

Job summary

Racine Art Museum Association, Inc. in Racine, WI is seeking a part-time Retail and Guest Service Associate to manage reception and store operations at RAM Downtown and RAM Wustum. You will greet visitors, handle admissions, memberships, and transactions, and keep the shop area tidy and welcoming.

The role requires strong customer service, interpersonal skills, and familiarity with POS, CRM, and Shopify. Some evenings and weekends are expected, with light physical duties involved.

Qualifications

• High school diploma or equivalent required.
• Availability to work some nights and weekends.
• Commitment to creating a welcoming and inclusive environment for all guests.
• Strong interpersonal and communication skills.
• Outgoing personality and customer service focus.
• Excellent problem-solving skills.
• Responsible, honest, and reliable.
• Basic computer skills, including familiarity with email and office software.
• Experience using POS, CRM, and e-commerce platforms.
• Conversant with all safety procedures relating to fire, security, and other emergencies.

Responsibilities

• Greet and assist museum guests in a friendly and professional manner.
• Process admissions, memberships, and other guest transactions accurately and efficiently.
• Answer phones, respond to guest inquiries, and direct visitors as needed.
• Assist with data entry and other administrative tasks.
• Maintain overall appearance and cleanliness of reception area and museum store with light housekeeping such as vacuuming, dusting shelves, and straightening merchandise.
• Monitor the entrance and throughout the museum via security cameras.
• Work with proper staff to ensure proper training and knowledge of current exhibitions.
• Operate the point-of-sale system to process cash and credit card transactions accurately and efficiently.
• Maintain and balance cash drawers according to established procedures.
• Assist with receiving incoming inventory.
• Maintain accurate product listings in Shopify to reflect current inventory.
• Monitor stock levels in Shopify and report to Retail and Guest Services Manager.
• Assist with the successful completion of the store's annual inventory.
• Provide and maintain proper, secure storage of inventory items.
• Process and fulfill online orders accurately and efficiently, ensuring timely shipment and delivery.
• Assist with opening and closing procedures for the store and reception as well as the opening and closing of the entire museum as needed.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Reliability

POS experience

CRM experience

Shopify familiarity

Safety procedures

Basic computer skills

Team player

Guest service orientation

Education

High school diploma or equivalency

Tools

POS system

CRM software

Shopify

Office software

Job description

Racine Art Museum Association, Inc. in Racine, WI is seeking a part-time Retail and Guest Service Associate to manage reception and store operations at RAM Downtown and RAM Wustum. You will greet visitors, handle admissions, memberships, and transactions, and keep the shop area tidy and welcoming.

The role requires strong customer service, interpersonal skills, and familiarity with POS, CRM, and Shopify. Some evenings and weekends are expected, with light physical duties involved.