Retail Agent arrow_forward

Wind Creek Hospitality; Chicago (IL); In loco; USD 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid time off

Descrizione del lavoro

Wind Creek is seeking a Retail Agent to greet guests, assist with purchases, and manage sales in the property’s retail area. The role emphasizes exceptional guest service, confidentiality of gaming records, and accurate transaction handling.

The position requires a high school diploma or GED, ability to stand for long periods, and the Illinois gaming license or ability to obtain one. Competitive hourly pay and comprehensive benefits are provided.

Competenze

• High School diploma or GED required.
• Must be 21 years of age or older.
• Pass job interview and guest service audition.
• Good writing and verbal communication skills.
• Ability to maintain confidentiality and strong guest service.
• Ability to learn and use various software applications.
• Stand and walk for the entire shift.
• Must possess a valid state driver’s license.
• Illinois Gaming Act license or ability to obtain one.

Mansioni

• Greet guests and provide prompt, courteous service.
• Assist guests during shopping and product inquiries.
• Record transactions and handle cash as required.
• Enroll guests in Player’s Club using CMP and issue rewards cards.
• Maintain clean, organized retail space and merchandise stock.
• Respond to guest issues and disputes professionally.
• Communicate promotions and property information to guests.
• Utilize casino software applications as needed.

Conoscenze

Guest service

Communication

Confidentiality

Cash handling

Formazione

High School diploma or GED

Strumenti

CMP

POS software

Descrizione del lavoro

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The Retail Agent plays a vital role in the guest experience on property by greeting and assisting guests purchasing gifts and other essential retail items.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Actively assists guests in the shopping process by offering assistance
• Disseminates information to guests regarding the property, hotel, sale items, promotions, etc.
• Ensures that all transactions are properly recorded
• Actively utilizes multiple Software Applications used in Casino Operations
• Utilize CMP to enroll guests to Player’s Club, generate rewards cards upon demand, update player information as needed, and reset pins
• Monitors retail space to ensure it is clean, in order and well maintained
• Maintains cash drawer – drops cash as required and submits supporting documentation
• Answers telephones, handling calls as necessary
• Assists with merchandise inventory
• Actively resolves guests’ issues and disputes
• Reports maintenance and housekeeping issues as necessary
• Re-stocks merchandise and supplies
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must successfully pass job interview, including a guest service audition
• Good writing and verbal communication skills required (skills test may be administered)
• Must possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
• Must be able to learn and work with various Software Applications (including Web-based applications)
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, keyboard etc.
• Must possess and maintain a valid state driver’s license
• Willing and able to work various hours and days, including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Compensation: $16.50–$20.65 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.