Retail Agent

Wind Creek Chicago Southland; East Hazel Crest (IL); In loco; USD 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) match

Shift differential

Discretionary quarterly bonus

Descrizione del lavoro

Wind Creek Chicago Southland is seeking a Retail Agent to greet guests, assist with gifts and retail purchases, and provide exceptional service on property. The role requires high school or GED, ability to lift up to 50 lbs, and flexibility to work nights, weekends, and holidays.

Responsibilities include using casino software, enrolling guests in the Players Club, processing transactions, and maintaining a clean retail space while protecting confidentiality of gaming records.

Competenze

• High School diploma or GED required or enrolled in a GED program within six months
• Must be twenty-one (21) years of age or older
• Must pass interview and guest service audition
• Good writing and verbal communication skills
• Must maintain confidentiality and strong guest service
• Must learn and work with various software applications
• Must lift up to 50 lbs and stand/walk for entire shift
• Must have valid state driver’s license and be able to work flexible hours including nights/weekends/holidays
• Must have Occupational License under Illinois Gaming Act and be in good standing with Illinois Gaming Board

Mansioni

• Greet all guests and provide prompt, friendly service
• Assist guests in shopping and disseminate information about items, promotions, and events
• Record transactions accurately and manage cash drawer
• Use casino software and CMP to enroll guests and manage rewards
• Monitor and maintain clean, orderly retail space
• Handle miscellaneous tasks including cash handling, faxing, copies
• Answer phones and support inventory and guest issue resolution
• Comply with confidentiality and security requirements

Conoscenze

Guest service

Communication skills

Confidentiality

Cash handling

Physical stamina

Formazione

High School diploma or GED

Strumenti

CMP system

Casino software

Descrizione del lavoro

Description

Job Overview

The Retail Agent plays a vital role in the guest experience on property by greeting and assisting guests purchasing gifts and other essential retail items.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Actively assists guests in the shopping process by offering assistance
• Disseminates information to guests regarding the property, hotel, sale items, promotions, etc.
• Ensures that all transactions are properly recorded
• Actively utilizes multiple Software Applications used in Casino Operations
• Utilize CMP to enroll guests to Player's Club, generate rewards cards upon demand, update player information as needed, and reset pins
• Monitors retail space to ensure it is clean, in order and well maintained
• Performs miscellaneous tasks - cash handling, check authorizations, faxing, copying
• Maintains cash drawer - drops cash as required and submits supporting documentation
• Answers telephones, handling calls as necessary
• Assists with merchandise inventory
• Actively resolves guests' issues and disputes
• Reports maintenance and housekeeping issues as necessary
• Re-stocks merchandise and supplies
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must successfully pass job interview, including a guest service audition
• Good writing and verbal communication skills required (skills test may be administered)
• Must possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
• Must be able to learn and work with various Software Applications (including Web-based applications)
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, keyboard etc.
• Must possess and maintain a valid state driver's license
• Willing and able to work various hours and days, including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation

  $16.50-20.65 per hour, with starting pay based on factors such as experience, qualifications, and skills.

• Benefits

  Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.

Source: Hospitality Online