Retail Account Manager (RAM) – NRS & Retail Services

IDT Corporation; Anaheim (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Mileage reimbursement

Training program

Full benefits

Job summary

IDT Corporation's Retail division seeks a growth-minded Retail Account Manager (RAM) to drive NRS POS, merchant services, and cash advances while maintaining traditional telecom products within a territory. The role blends consultative sales with steady account management and requires strong field presence and customer-facing skills.

The RAM will visit stores weekly, prospect new doors, onboard merchants, and manage inventory with IDT's systems, while traveling daily.

Qualifications

• 1–2 years in retail sales, outside sales or customer-facing roles.
• Bilingual in English and Spanish preferred to support diverse customers.
• Must have a valid driver's license, reliable car, and willingness to travel daily.
• Proficient with basic MS Office, CRM tools, tablets, and Bluetooth devices.
• Strong presentation, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Drive NRS product sales: pitch and close POS devices, merchant services, and cash advances.
• Manage an assigned route: visit stores weekly, ensure satisfaction, identify upsell opportunities.
• Open new retail doors: prospect and go door-to-door to expand IDT/NRS presence.
• Onboard and support customers: guide merchant applications and provide light tech support.
• Handle operations and inventory: manage sales, cash collection, and telecom card inventory.

Skills

Retail sales

Outside sales

Customer-facing

Tools

MS Office

CRM tools

Tablets

Bluetooth equipment

Job description

About the Opportunity

IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory. This role balances the thrill of direct, consultative sales with the stability of consistent account management.

In this role, you will:

• Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts
• Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities
• Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory
• Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment
• Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system

What we are looking for:

• Experience: 1-2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus
• Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base
• Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily
• Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment
• Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment

We offer you:

• Competitive Base Salary + uncapped commission structure
• Comprehensive mileage and gas reimbursement program
• Paid on-the-job training on both NRS tech products and IDT telecom services
• Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO)

About us:

IDT is a leading US communications company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1600 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits