Retail Account Manager (RAM) – NRS & Retail Services

IDT Corporation; Santa Ana (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary + commissions

Mileage reimbursement

Paid on-the-job training

Full benefits

Job summary

IDT Corporation’s National Retail Solutions is hiring a hybrid Retail Account Manager to grow our NRS POS, merchant services, and cash-advance offerings while maintaining IDT’s Boss Revolution products. You’ll visit retail accounts, onboard new merchants, and support store owners in using our solutions.

The role requires 1–2 years in retail or outside sales, bilingual English/Spanish, a driving license, and willingness to travel door-to-door within your territory; a base salary with uncapped

Qualifications

• 1–2 years of experience in retail sales or customer-facing roles.
• Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
• Bilingual English/Spanish preferred to support diverse customers.
• Must have a valid driver's license, reliable car, and daily territory travel.

Responsibilities

• Drive NRS product sales for POS devices, Merchant Services, and Cash Advances to retail accounts.
• Manage an assigned route with a weekly cycle to visit stores and upsell opportunities.
• Open new retail doors by prospecting and door-to-door territory expansion.
• Onboard and support customers through merchant applications and light tech support.
• Handle operations and inventory including collections and telecom card inventory.

Skills

Retail sales

Outside sales

Customer-facing

CRM tools

Tools

POS devices

Tablets

CRM software

Job description

About the Opportunity

IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.

This role balances the thrill of direct, consultative sales with the stability of consistent account management.

In this role, you will:

• Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts


• Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities


• Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory


• Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment


• Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system

What we are looking for:

• Experience: 1-2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus


• Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base


• Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily


• Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment


• Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment

We offer you:

• Competitive Base Salary + uncapped commission structure


• Comprehensive mileage and gas reimbursement program


• Paid on-the-job training on both NRS tech products and IDT telecom services


• Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO)

About us: IDT is a leading US communications company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1600 people across 20+ countries, and have over $1.5 billion in revenues.

Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits