Retail Account Manager

Nature Fresh Farms; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages and benefits

Opportunities for growth and development

Supportive workplace culture

Job summary

A leading greenhouse farming company is seeking a Retail Account Manager in Baltimore, MD. The ideal candidate will service and grow retail accounts, develop partnerships with retail customers, and implement in-store sales programs. Responsibilities include reporting data, providing store-level feedback, and collaborating with the sales team. Candidates should have retail experience in the produce industry and strong communication skills. This position offers competitive wages and opportunities for growth in a sustainability-driven environment.

Qualifications

• 2+ years’ experience in Marketing and Sales in the Produce industry.
• High level of proficiency with Microsoft Nav & Office software packages.
• Valid license and passport for travel to Canada and internationally.

Responsibilities

• Service and grow retail accounts within assigned territory.
• Develop relationships with Produce Managers.
• Participate in cooperative marketing & retail programs.

Skills

Retail experience

Customer service

Communication skills

Organizational skills

Problem-solving

Tools

Microsoft Nav

Microsoft Office

Job description

🌱 Grow With Us – Join the Nature Fresh Farms Team!

Imagine breaking from tradition to ensure a brighter future for generations to come. At Nature Fresh Farms®, we’re committed to nourishing people and the planet through greenhouse farming. Since 1999, our family-owned company has pursued a simple yet profound goal: to cultivate a kinder, healthier future. Today, we’re proud to be one of North America’s largest vertically integrated leaders in greenhouse-grown produce. While we are growers, we are also greenhouse builders, plant nurturers, and collaborative partners united by shared values and vision.

Our journey is far from over. As we look to the future, we remain committed to:

• Innovation and conservation
• Reducing waste and promoting biodiversity
• Creating a more sustainable, inclusive, and friendlier world for all

We are currently looking to fill a full-time, permanent position for a Retail Account Manager in our Sales Department at our Washington, DC facility.

What You’ll Do

The Sales Retail Store Specialist is responsible for servicing and growing retail accounts within an assigned territory to ensure customer standards are met and sales performance objectives are achieved. This position plays a key role in maintaining strong partnerships with retail customers while effectively executing in-store sales programs, merchandising initiatives, and promotional activities. The Specialist is expected to identify opportunities for growth, implement creative strategies to increase product visibility and sales, and uphold the company’s brand standards across all retail locations.

• On the ground expert at Retail Stores in market area East of the Mississippi.
• Develop and maintain relationships and communication with Produce Managers and store engagement in this market area.
• Product expert specifically in tomatoes/peppers/cucumbers/lettuce/strawberries.
• Relay information found in stores in market area East of the Mississippi to the Corporate Sales team.
• Collect & report store-level data including pricing, inventory levels, promotions, competitive activity, etc.
• Provide weekly reports summarizing visits.
• Gather store-level feedback from store managers & shoppers, relay insights back to Sales and/or Marketing team.
• Act as liaison with Corporate Sales Team in Canada on direct market requests and initiatives to provide onsite assessment and commodity evaluation specific to region and retailer.
• Participate in the planning and execution of cooperative marketing & retail programs.
• Participate in-store demo & merchandising setup including scheduling, with retail partners, in new product launches.
• Must comply with all Health and Safety, Food Safety, Bio Security, and Nature Fresh Policies and Procedures.
• This job description highlights the main components but is not inclusive of other activities that may be required.

What You Bring

• On the ground experience at Retail Stores (Produce Managers & direct store engagement) in market area East of the Mississippi.
• 2+ years’ experience in Marketing and Sales in Produce industry with preference to tomatoes/peppers/cucumbers/strawberries/lettuce.
• Proficient in relaying/communicating information found in retail stores East of Mississippi to Sales Team and Retail buyers.
• Experience with store audits with direct engagement with department operators which provides education on farming practice and proper storage and handling.
• Experiencing with conducting assignments in respect to environmental and sustainability research and business studies.
• Valid license and passport with the ability to travel to Canada and internationally as required.
• High level of proficiency with Microsoft Nav & Office software packages, including Word and Excel.
• Understanding of key performance metrics.
• Excellent organizational and time-management skills; proven ability to successfully manage tasks and projects independently; strong planning and problem-solving skills.
• Ability to be flexible and quickly re-prioritize and react positively with short notice of changes.
• Ability to work competently with exceptional accuracy in a fast-paced and highly dynamic environment that is challenging and constantly evolving.
• Build and maintain respectful relationships at all levels within the organization while actively developing and nurturing strong relationships with our external customers.
• Drive customer experience excellence representing the organization to the highest level of customer service and quality standards.
• Very high degree of confidentiality and integrity required regarding all aspects of the business.
• Ability to work under strict deadlines; and ensure timely follow-up.
• Available to answer emails and calls in the evenings and on weekends if necessary.
• Ability to handle customer service situations calmly and professionally.
• Exceptional communication skills, reading, writing, listening and oral communication.

What To Expect

• Remote, on-site with retail customers.
• Works with a diverse group of people internally and externally.
• Works Monday-Friday, with occasional Saturdays as required. Hours may fluctuate according to business needs. May be required to work after hours as needed.
• This position follows the U.S. holiday schedule; however, availability to work holidays may occasionally be required to support business operations.

We’re searching for passionate, purpose-driven individuals who are eager to make a difference — not just in their day-to-day work, but in the world around them. The right candidate is someone who shares our vision for a kinder, healthier future and lives out values that align with our own.

At Nature Fresh Farms, our GROWS Company Values guide everything we do — from how we collaborate as a team to how we grow as individuals and as a business:

🌱 Growing People – We cultivate greatness, every day

💚 Respect and Care – We care for our people and our communities

👥 One Team – We’re stronger as one

🎯 Win By Challenging – We reimagine what’s possible

🤝 Serve With Purpose – We make things happen

If you’re someone who believes in doing meaningful work, thrives in a collaborative environment, and is motivated by innovation and impact, you’ll feel right at home here.

🌿 Why Work With Us?

• A forward-thinking, sustainability-driven company.
• Supportive, people-first workplace culture.
• Opportunities for growth, learning, and development.
• Competitive wages and benefits.
• A chance to be part of something bigger than yourself.

📩 Ready to Grow With Us?

If you're inspired to make a real impact and grow your career in an innovative, purpose-driven environment, we’d love to hear from you!

Click the “Apply” button and submit your resume to take the next step in your career with Nature Fresh Farms.

Nature Fresh Farms is committed to providing an inclusive and barrier-free work environment, beginning with the hiring process. We are an Equal Opportunity Employer and welcome applications from candidates, in accordance with all relevant legislation. Nature Fresh Farms provides an accessible environment in which all individuals have access in a way that respects the dignity and independence of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.