Resy-Savvy Host: Warm Welcomes, Smooth Seating

Grimmales; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Grimm Artisanal Ales in New York is seeking a Front-of-House Host to be the first and last impression of our hospitality. You will warmly welcome guests, manage seating flow, and keep the front of house organized during high-volume service.

You will handle reservations with Resy, seat guests in real time, respond to messages, and assist with opening and closing duties. Prior hospitality experience and comfort with Toast POS are required.

Qualifications

• Prior experience as a host or guest-facing hospitality role.
• Experience with Resy is required.
• Strong verbal communication and multitasking skills.
• Comfortable using Toast POS and troubleshooting basic issues.
• Ability to stand/walk for extended periods and lift up to 25 lbs.

Responsibilities

• Greet guests promptly and warmly upon arrival and departure.
• Manage reservations, walk-ins, and waitlists via Resy and note special occasions.
• Check guests in and seat parties in real time to keep accurate wait times.
• Balance sections and rotate seating through floor plan monitoring.
• Respond to Resy messages professionally and adjust bookings as needed.
• Provide accurate wait time estimates and update guests as needed.
• Bus and reset tables after guests depart and maintain a clean host stand.
• Track large parties and VIPs and flag for management as needed.
• Handle guest concerns calmly, looping in a manager when necessary.
• Support opening/closing duties, reconciling reservations vs. actual covers.

Skills

Hospitality experience

Verbal communication

Multitasking

Customer service

Tools

Resy

Toast POS

Job description

Grimm Artisanal Ales in New York is seeking a Front-of-House Host to be the first and last impression of our hospitality. You will warmly welcome guests, manage seating flow, and keep the front of house organized during high-volume service.

You will handle reservations with Resy, seat guests in real time, respond to messages, and assist with opening and closing duties. Prior hospitality experience and comfort with Toast POS are required.