ReStore Team Lead

ADP, Inc.; Dallas (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (vacation & sick)

Paid holidays

Disability insurance

Job summary

Dallas Area Habitat for Humanity is seeking a hands-on ReStore Team Lead in Dallas, TX. You will oversee daily sales-floor, warehouse, and donation-processing activities while delivering excellent customer service and supporting volunteers.

The role requires leadership, strong communication, and the ability to adapt to a fast-paced retail environment. This full-time position includes a comprehensive benefits package and operates across store shifts.

Qualifications

• Requires high school diploma or GED.
• Experience in retail, warehouse, or customer service preferred.
• Lead/supervisory experience preferred.
• Cash handling and POS experience preferred.
• Ability to direct and hold others accountable.

Responsibilities

• Lead daily sales-floor, warehouse, and donation-processing activities.
• Provide direction and support to employees and volunteers.
• Assist with opening/closing and staffing coordination.
• Ensure accurate transactions and safe merchandise handling.
• Respond to customer questions and resolve concerns.
• Train and onboard new employees and volunteers.
• Maintain clean, organized, and safe environments.
• Perform Sales Associate and Warehouse Associate duties when needed.

Skills

Customer service

Leadership

Communication

Problem-solving

Cash handling

POS systems

Flexibility

Physical stamina

Safety awareness

Education

High school diploma or GED

Tools

POS systems

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ReStore Team Lead

Full Time Dallas, TX, US

Lead a Team That Helps Build Stronger Communities

Are you a dependable retail professional who enjoys helping customers, supporting coworkers and keeping daily operations on track? Dallas Area Habitat for Humanity is seeking a hands-on Team Lead for its ReStore team.

Our ReStores sell donated furniture, appliances, building materials and home-improvement products. Revenue generated through our stores helps Dallas Area Habitat for Humanity expand access to affordable homeownership and build stronger Dallas communities.

The ReStore Team Lead works alongside the team while helping coordinate daily sales-floor, warehouse and donation-processing activities. This is an active working-lead position for someone who can provide direction, solve problems and step into any area of the store when needed.

Position Overview

The ReStore Team Lead supports the Store Manager and Assistant Store Manager in coordinating daily store operations and providing direction to employees and volunteers.

The Team Lead helps ensure excellent customer service, accurate transactions, proper donation processing, safe merchandise handling and an organized store environment. This position serves as a resource for employees during assigned shifts but does not replace the authority of store management.

• Lead by example and provide professional, courteous service to customers and donors.
• Help coordinate daily assignments for sales-floor, warehouse and donation-processing employees.
• Provide employees and volunteers with task direction and operational support.
• Monitor store coverage and communicate staffing or operational concerns to management.
• Assist with opening and closing responsibilities when assigned.
• Support cash-register operations, transaction accuracy and daily cash-handling procedures.
• Respond to routine customer questions and help resolve customer concerns.
• Escalate significant customer, employee, safety or operational concerns to management.
• Help receive, inspect, organize, price and display donated merchandise.
• Support the safe loading, unloading and movement of merchandise.
• Ensure employees and volunteers follow safety, loss-prevention and operational procedures.
• Help maintain clean, organized and safe sales-floor, warehouse and receiving areas.
• Assist with training and onboarding new employees and volunteers.
• Provide constructive, work-related direction and feedback.
• Communicate daily priorities and store information clearly.
• Document and report incidents, injuries, policy concerns or operational problems promptly.
• Support inventory, pricing and merchandising activities.
• Perform Sales Associate and Warehouse Associate responsibilities when needed.
• Represent Dallas Area Habitat for Humanity positively and professionally.
• Perform other duties as assigned.

Qualifications

• Available to work weekdays and weekends as needed is required
• High school diploma or GED.
• At least one year of retail, warehouse, customer-service or related experience preferred.
• Previous lead, supervisory or team-coordination experience strongly preferred.
• Experience with cash handling and point-of-sale systems preferred.
• Ability to provide clear direction and respectfully hold others accountable.
• Strong customer-service and problem-solving skills.
• Ability to remain calm and professional when handling customer or operational concerns.
• Ability to organize work, prioritize tasks and respond to changing business needs.
• Ability to communicate effectively with employees, customers, donors and volunteers.
• Basic computer and administrative skills.
• Knowledge of building materials, furniture, appliances or home-improvement products is helpful.
• Commitment to the mission of Dallas Area Habitat for Humanity.
• Ability to work a flexible retail schedule, including weekends and assigned opening or closing shifts.
• Willingness and ability to work in sales‑floor, warehouse and donation‑processing areas.
• Ability to frequently stand, walk, bend, reach, push and pull throughout the shift.
• Ability to lift and carry items weighing up to 50 pounds independently and assist with heavier items using team‑lifting techniques or appropriate equipment, with or without reasonable accommodation.

Schedule and Benefits

This is a full-time, hourly, nonexempt position generally expected to be scheduled approximately 35–38 hours per week, depending on operational and business needs. A particular shift, weekly schedule or specific number of hours is not guaranteed.

Full-time employees are eligible for a competitive benefits package, subject to the eligibility requirements, waiting periods and terms of each plan, including:

• Medical insurance, Dental insurance and Vision insurance
• Ten days of paid time off for vacation and sick time per year
• Paid holidays
• Short-term disability insurance and Long-term disability insurance

Dallas Area Habitat for Humanity is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other status protected by applicable law.

Reasonable accommodations are available to qualified applicants and employees with disabilities.