ReStore Lead Sales Associate/Warehouse

Habitat for Humanity of Greater Nashville; Lebanon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Habitat for Humanity of Greater Nashville is seeking a ReStore Lead Sales Associate – Warehouse to oversee donation processing, inventory flow, and merchandising on both the warehouse and sales floor. You will ensure a safe, organized, and mission-driven environment while supporting donors, customers, and volunteers.

The role requires strong customer service, teamwork, and the ability to work with diverse communities.

Qualifications

• Completion of high school or equivalent is preferred.
• Very customer oriented with a friendly, helpful demeanor.
• Ability to relate to people from diverse backgrounds and cultures.

Responsibilities

• Receive, price, and process donated items for the store.
• Schedule donations with individuals and corporate partners using the VONIGO system.
• Respond to donation messages via voicemail and email; coordinate pickups.
• Stock, rotate, and face merchandise; assist customers on the floor.
• Maintain a safe, clean, and organized environment; adhere to security practices.
• Assist in cashier duties and ensure policy compliance and cash controls.
• Cross-train across sales floor, donations, scheduling, and other areas as needed.
• Support staff and volunteers and participate in site builds as required.

Skills

Customer service

Diversity awareness

Team player

Attention to detail

Education

High School diploma or equivalent

Job description

JOB SUMMARY

The ReStore Lead Sales Associate – Warehouse supports daily operations across both the warehouse and sales floor, ensuring efficient donation processing, inventory flow, and merchandising execution. This role plays a key part in delivering excellent experience for customers, donors, and volunteers while maintaining a safe, organized, and mission-driven environment. The Lead Associate works collaboratively with team members to support store performance and Habitat for Humanity’s mission

KEY RESPONSIBILITY AREAS

• Receiving of donation items, pricing of items and proper processing of all donations
• Schedule donations for the ReStore with individuals and corporate partners as needed using the VONIGO scheduling application.
• Responding to all donation related messages through voicemail and e-mail.
• Dispatching pickups to driver as needed.
• Creating truck driver’s travel route to maximize efficiency.
• Stock merchandise; rotate and face merchandise on shelves.
• Offers and provides positive customer assistance at all times.
• Assist customers by locating merchandise
• Maintain good organization and cleanliness standards by cleaning and dusting area as needed
• Helps to Maintain a safe and secure working and shopping environment
• Load and unload merchandise – donations, Deconstruction, business, customers.
• Comply with company policies and procedures.
• Participate in Annual Review Process.
• Ensure that all Habitat for Humanity International and Affiliate Policies and Guidelines are followed.
• Perform other duties as assigned.
• Participate as staff support at the build site as needed
• Cross training including the ability and willingness to cover different areas at the ReStore, including and not limited to the sales floor, Cash register, donation scheduling and assisting with any areas in the ReStore as required by Management.
• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
• Authorize and sign for refunds and overrides
• The ability to work with staff and volunteers positively.
• Other duties as directed by management

ESSENTIAL FUNCTIONS OF THE JOB

• The ability to perform Heavy physical work. Individually exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Regular and reliable attendance required.
• Facilitate a safe and secure working and shopping environment.
• Ability to follow verbal and written instructions
• The ability to work standing up for extended periods of time
• The ability to work on a computer and a pricing system.
• Regular and reliable attendance required.

QUALIFICATIONS

• Completion of high school (diploma or equivalent) preferred and experience in job related activities.
• Previous experience working in a warehouse environment is preferred.
• Very customer oriented .
• Friendly and helpful demeanor.
• Positive attitude at all times.
• be able to relate to people of different races, faiths and incomes.
• The candidate must have the ability and desire to work respectfully with people of all cultures, languages, national origins, races, ethnic backgrounds, religions, classes, immigration statuses, sexual orientations, gender identity and expressions, ages, mental or physical abilities, and other diversity factors. Must conduct all activities in accordance with Habitat principles.

TIME REQUIREMENTS

Time requirement: This is a full-time position (40 hours.) Tuesday – Saturday 8:30 am – 5:30 pm . Satisfactory attendance is required.