ReStore Associate

Habitat for Humanity Greater Raleigh; Clayton (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Habitat for Humanity Wake County is seeking a ReStore Associate to support daily operations of the store front, sales floor, and donation receiving. You will coordinate volunteers to complete tasks efficiently and deliver excellent service to donors, customers, and volunteers alike.

This full-time, non-exempt role requires flexibility for evenings and Saturdays, with a typical 40-hour week. You will report to the Assistant ReStore Manager and help maintain merchandising, pricing, and register

Qualifications

• Experience in customer service, retail, or donation centers.
• Strong communication and interpersonal skills.
• Ability to supervise volunteers and coordinate tasks.
• Detail-oriented with good organizational abilities.

Responsibilities

• Assist with day-to-day store front end operations and processing donations.
• Leverage volunteers to accomplish daily tasks efficiently.
• Provide excellent customer service to donors, customers, and volunteers.
• Operate the cash register and support store projects as needed.
• Collaborate with the Assistant ReStore Manager on goals and tasks.

Skills

Customer service

Communication

Organizational skills

Volunteer management

Education

No degree required

Job description

Summary

Reporting to the ReStore Assistant Store Manager, the ReStore Associate will assist with day-to-day operations for the store front end, sales, floor, and receiving/processing of donations. The ReStore Associate will be expected to leverage available volunteers to accomplish daily tasks in an efficient manner. In addition, the ReStore Associate will be responsible for store projects that will be assigned to him/her as needed within the store and must provide excellent customer service to donors in the back, customers on the sales floor, customers at the front end (register), and regular volunteers as well as CS members.

Summary

Reporting to the ReStore Assistant Store Manager, the ReStore Associate will assist with day-to-day operations for the store front end, sales, floor, and receiving/processing of donations. The ReStore Associate will be expected to leverage available volunteers to accomplish daily tasks in an efficient manner. In addition, the ReStore Associate will be responsible for store projects that will be assigned to him/her as needed within the store and must provide excellent customer service to donors in the back, customers on the sales floor, customers at the front end (register), and regular volunteers as well as CS members.

This is a full-time non-exempt position requiring flexibility to work evening and weekend hours as needed. The ReStore Associate will likely spend on average at least five days per week, Monday - Saturday (40-hour work week). Saturday availability is required.

Essential Functions

• Ensure the donation area is neat, clean, orderly, and the product is cleaned, priced, and moved properly to facilitate an enjoyable and easy shopping experience.
• Evaluate the condition/price of incoming merchandise (including furniture, cabinets, and lawn equipment) to ensure it is sellable and consistent with ReStore product acceptance standards.
• Ensure volunteers complete daily tasks in a timely and safe manner.
• Providing excellent customer service to customers and donors of the ReStore.
• Operate the cash register.
• Promote the mission, vision, and values of HFHWC.
• Work closely with the Assistant ReStore Manager to determine individual projects that may be necessary for store improvements (these can include activities such as building new display equipment).
• To learn about HFHWC and the ReStore and be able to communicate our mission and purpose to volunteers and customers.

Knowledge, Skills, And Abilities

• A strong belief in the organization’s mission, goals, and accomplishments.
• Ability to communicate clearly and concisely both internally and externally.
• Excellent customer service etiquette and attitude.
• Energized in an atmosphere that fosters sharing new ideas and initiatives.
• Ability to have grace and humor under pressure.
• Strong organizational skills will be required.
• The ability to independently prioritize tasks in a fast-paced and dynamic environment is essential.
• Ability to manage volunteers and keep them engaged with those tasks.

SUPERVISORY CONTROLS

The RA works in coordination with the Assistant ReStore Manager and is responsible for managing volunteers and CS members within the ReStore. Formal reviews are held annually by their manager.

GUIDELINES

Employees will be guided by Habitat’s mission principles and Habitat Wake’s strategic plan and departmental goals.

COMPLEXITY

Responsibilities involve a variety of interrelated tasks. Procedures vary based on management requirements. The RA will need to be able to work with different staff members (volunteers, CS members, visitors, etc.) within the ReStore organization to fulfill varying roles.

SCOPE AND EFFECT

Errors in work performance may result in delays in the recovery of costs or even loss of revenue and may cause serious operational disruptions.

CONTACTS

Individuals have frequent contact with other HFHWC staff, clients, stakeholders, vendors, donors, City of Raleigh community service program, customers, external private/public entities, and government agencies for the exchange of information and to solve problems and discover opportunities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for long periods of time (8 hr. days, 5 days/week). The employee frequently is required to stand, walk, bend stoop, kneel, and carry, as well as pull and reach to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.

WORK ENVIRONMENT

This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks, and other material handling equipment. Occasionally, they work in outside conditions that can include heat, humidity, and high noise levels.

Supervisory Responsibilities

Will work with ReStore volunteers and CS members to ensure that day-to-day operational duties are completed.

Minimum Education And Experience Requirements

• No degree is required, but experience working in customer service, retail, reuse, and/or trades is preferred.
• Excellent communication skills with a strong passion for the organization’s mission.
• Self-motivated with the ability to work independently and as part of a team, and with great energy and persistence. Experience working with diverse constituencies.
• Proven organizational skills, including the ability to manage multiple tasks and projects simultaneously and produce high-quality results quickly and on time.
• Critical thinking, problem solving, accuracy, and attention to detail.
• Regular attendance is required.
• Available to work weekends and evenings.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for extended periods (8-hour days, 5 days/week). The employee frequently is required to stand, walk, bend, stoop, kneel, carry, as well as pull and reach to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.

WORK ENVIRONMENT

This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks, and other material handling equipment. Occasionally, they work in outside conditions that can include heat, humidity, and high noise levels.

NOTE

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.

We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

We also require that all staff take their ethical responsibilities seriously to safeguard our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT, REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.