Restoration Technician, Fire & Contents

ServiceMaster CDR; Willowick (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

ServiceMaster CDR in Ohio is seeking a Fire & Contents Restoration Technician to join our elite team. You will perform fire and smoke damage restoration, including demolition, cleaning, contents handling, and documentation, while collaborating with homeowners, insurers, and project leads.

We value hands-on experience, safety, reliability, and strong customer service. The role offers career paths, comprehensive training, and the chance to help communities recover.

Qualifications

• Experience in fire or smoke damage restoration (residential or commercial).
• Reliable, customer-focused with strong communication.
• Ability to lift up to 50 lbs and wear PPE when needed.
• Valid driver’s license with clean driving record.
• Familiarity with restoration software (Contents Track, iCAT, Restore 365).
• IICRC FSRT and OCT certifications preferred or willingness to obtain.

Responsibilities

• Perform all aspects of fire and smoke damage restoration, including demolition, structural cleaning, contents cleaning, equipment setup, pack-outs, and debris removal.
• Safely pack, move, clean, and restore fire-damaged personal belongings and commercial contents.
• Operate restoration tools and equipment with proper care.
• Document job progress, inventory, and customer interactions using restoration software.
• Work with homeowners, insurers, and project leads to ensure quality service.

Skills

Strong work ethic

Customer service

Communication

Tech-savvy

Physical stamina

Driving

Education

IICRC FSRT & OCT certifications

Tools

Contents Track

iCAT

Restore 365

Job description

Fire & Contents Restoration Technician - Join Our Elite Team!

Company: ServiceMaster CDR

Type: Full-Time

Are you an experienced fire restoration technician ready to take your career to the next level? Whether you have a little hands-on experience or you're a seasoned expert, ServiceMaster CDR wants you on our team!

We're one of the nation's top 5 ServiceMaster franchises, with 5 locations across Ohio, offering cutting-edge equipment, strong career paths, and a supportive team environment. You'll play a crucial role in helping families and businesses recover after fire and smoke damage, restoring not just property including lives.

What You'll Do:

• Perform all aspects of fire and smoke damage restoration, including demolition, structural cleaning, contents cleaning, equipment setup, pack-outs, and debris removal
• Safely pack, move, clean, and restore fire-damaged personal belongings and commercial contents
• Operate a variety of restoration tools and equipment, ensuring proper use and care
• Accurately document job progress, inventory, and customer interactions using restoration software (e.g., Contents Track, iCAT, Restore 365)
• Work directly with homeowners, property managers, insurance adjusters, and project leads to ensure smooth, high-quality service delivery
• Follow safety procedures, maintain a clean and professional worksite, and keep company vehicles and equipment ready and organized
• Participate in on-call rotations and respond to emergency situations as needed

What You Bring:

• Some hands-on experience in fire or smoke damage restoration (residential or commercial)
• Strong work ethic, dependability, and a positive, can-do attitude
• Solid customer service and communication skills
• Ability to lift 50 lbs, work in confined or challenging spaces, and wear PPE (including respirators) when required
• Valid driver's license with a clean driving record
• Tech-savvy and able to learn or use mobile devices and job-tracking software
• IICRC FSRT & OCT certifications are a plus (or willingness to obtain)

Why You'll Love It Here:

• Competitive pay based on your experience and certifications
• Opportunities for career advancement and skill development
• Work with an industry-leading, nationally recognized company
• Make a meaningful difference helping communities recover and rebuild
• Comprehensive training, cutting-edge technology, and supportive leadership

Ready to Make an Impact?

We Need People Who Care.

At ServiceMaster CDR, we know fire restoration is about more than buildings - it's about helping people.

We value you, we invest in you, and we want you on a team that truly cares.

Disclaimer: The above statements describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. All personnel may be required to perform duties outside their normal responsibilities as needed. The Company reserves the right to modify this description at any time, with or without notice. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.