Restoration Technician – Emergency Response & Cleanup Pro

Ciocca; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Full-time position

On-call emergency rotation

Job summary

Ciocca Cleaning & Restoration in Fort Wayne, IN is seeking a dependable Restoration Technician to join our team. Under the Restoration Manager, you will respond to water, fire, mold, and other restoration projects, delivering high-quality service, working independently, and maintaining urgency for customers.

The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple tasks in a fast-paced environment with a Monday–Friday days schedule and on-call emergency rotation.

Qualifications

• Minimum 2 years customer service experience.
• Minimum 2 years restoration industry experience preferred.
• Valid driver’s license.
• Acceptable criminal background check.
• Acceptable drug screen.
• General construction knowledge is a plus.
• Certifications preferred: Water Damage Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Applied Microbial Remediation Technician (AMRT).

Responsibilities

• Respond promptly to restoration projects and emergency service calls.
• Perform water mitigation, drying, cleaning, and repair services.
• Complete restoration work while following company quality and safety standards.
• Operate and maintain restoration and cleaning equipment.
• Perform air duct cleaning, carpet cleaning, upholstery cleaning, and window cleaning as needed.
• Assess job sites, identify issues, and recommend solutions.
• Maintain communication with customers, supervisors, and management.
• Prioritize daily assignments and manage workload effectively.
• Complete all required job documentation and paperwork accurately.
• Participate in after-hours, nights, and weekend emergency service rotation.

Skills

Customer service

Time management

Independent worker

Communication

Safety procedures

Job description

Ciocca Cleaning & Restoration in Fort Wayne, IN is seeking a dependable Restoration Technician to join our team. Under the Restoration Manager, you will respond to water, fire, mold, and other restoration projects, delivering high-quality service, working independently, and maintaining urgency for customers.

The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple tasks in a fast-paced environment with a Monday–Friday days schedule and on-call emergency rotation.