Restoration Technician

servpro-careers; Gorham (ME); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

SERVPRO is seeking a diligent team member to respond to service calls and perform assigned production tasks under guidance from the Crew Chief. You will help keep vehicles, equipment, and facilities clean and organized while ensuring customer needs are met and jobs are completed to SERVPRO standards.

You will participate in safety training, follow PPE protocols, and support the crew with tasks to ensure smooth jobsite execution and timely completion of services.

Qualifications

• Experience in field service or production support preferred.
• Ability to follow guidelines and safety policies.
• Willingness to participate in training and certification programs.

Responsibilities

• Notify Crew Chief of any customer needs or concerns.
• Communicate effectively to ensure customer satisfaction.
• Report service issues promptly.
• Assist Crew Chief and team with tasks at the job site.
• Help prepare and load equipment before and clean up after jobs.
• Maintain clean and organized vehicles, equipment, and facilities.
• Follow safety policies and wear PPE at all times.

Skills

Customer service

Safety awareness

Teamwork

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Primary Role:

Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO® guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO® standards.

Key Responsibilities & Expectations

1. Executive – Customer Satisfaction

• Notify Crew Chief of any customer needs or concerns.
• Communicate effectively to ensure customer satisfaction.
• Report any service complaints promptly.

2. Production – Jobsite Execution & Support

a. Emergency Response

• Adhere to 1-4-8 job response protocols.
• Be available for emergency service responses.

b. Production Tasks

• Follow SERVPRO® guidelines and Crew Chief instructions.
• Inventory and load equipment and supplies before jobs.
• Set up staging areas and equipment at job sites.
• Prepare job site rooms for cleaning.
• Assist Crew Chief and team with tasks as needed.
• Perform thorough cleanup at end of day or job.

c. Clean & Respectful Jobsite

• Leave job sites clean and orderly.
• Show respect for customer property.

d. Uniform & Professionalism

• Follow SERVPRO® uniform policy.

e. Training & Development

• Participate in training regularly.
• Complete ECTP and pursue IICRC certifications.
• Read MSDS and equipment manuals for safety and usage.
• Learn to properly operate all tools and equipment.

3. Human Resources – Communication

• Ensure clear, two-way communication with team members.
• Communicate honestly, timely, and respectfully to support team effectiveness.

4. Production – Maintenance & Equipment Care

a. Vehicle & Equipment

• Keep vehicles and equipment clean and organized.
• Disinfect and inspect equipment regularly.
• Complete vehicle/equipment maintenance checklists as assigned.

b. Facilities

• Help maintain cleanliness of warehouse, office, and grounds.

5. Executive – Safety & Risk Management

• Attend safety training sessions.
• Follow SERVPRO® safety policies at job sites, in the office, and in transit.
• Use all equipment and PPE properly.
• Maintain clean and safe workspaces.
• Report injuries or hazards immediately.
• Follow SERVPRO® crew rules at all times.

6. Additional Duties

• Take ownership of your role and responsibilities.
• Look for ways to improve efficiency.
• Complete additional tasks as assigned by management.