Production Crew Chief

Servpro Industries, Inc.; Forney, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunity

Paid time off

Training & development

Bonus based on performance

Job summary

Servpro Industries, Inc. seeks a crew chief to lead restoration projects, coordinate activities, and ensure superior customer service.

As the front-line SERVPRO® representative, you will supervise production technicians, manage timelines, and maintain safety standards on job sites. You will oversee daily operations, document work in the job file, and drive efficient use of materials and labor while maintaining quality control across projects.

Qualifications

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills and ability to lead a team.
• Excellent oral and written communication.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards and enforce safe work practices at all times.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumable usage on assigned projects and protect equipment.

Skills

Supervisory experience

Strong communication

Experience in restoration/cleaning/con

Education

High school diploma/GED

IICRC certification preferred

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

Summary

The crew chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment.

Primary Responsibilities:

1. Facilitate a positive customer experience and ensure customer satisfaction of services.
2. Communicate clear expectations to production technicians and supervise their activities.
3. Coordinate and perform production processes as scheduled and ensure quality control.
4. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
5. Document a detailed and accurate job file to support the services provided.
6. Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Secondary Responsibilities:

1. Coach and train production technicians.
2. Communicate with production manager and office staff on project progress and issues.
3. Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned. Oversee facility and grounds maintenance, as assigned.
4. Continue development of production expertise in services, cleaning products, and equipment.
5. Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills.
• Strong communication skills, oral and written.

Formal Education/Training:

• High school diploma/GED
• IICRC certifications preferred

Physical and Work Environment Requirements:

Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.