Restoration Supervisor / Crew Chief

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County, South Kileen; Killeen (TX); On-site; USD 27,552 - 41,328; Full time

Job summary

SERVPRO of North Killeen, Harker Heights, and Southwest Bell County is seeking a Restoration Supervisor (Crew Chief) in Killeen, Texas. The role involves managing restoration projects, ensuring safety compliance, and supervising a team of technicians. Qualified candidates must have at least 3 years of restoration experience, excellent customer service skills, and preferably IICRC certifications. This is a non-exempt hourly position aimed at providing exceptional service and maintaining safety standards.

Qualifications

• Minimum 3 years of experience in restoration.
• Experience in a supervisor role.
• Great customer service and communication skills.

Responsibilities

• Coordinate and perform restoration processes as scheduled.
• Supervise Restoration Technicians and communicate clear expectations.
• Identify safety hazards and ensure adherence to safety guidelines.

Skills

Customer service

Communication skills

Leadership

Detail-oriented

Education

High school diploma/GED

IICRC certifications

Job description

JOB DESCRIPTION

Restoration Supervisor (Crew Chief)

Job Title: Restoration Supervisor (Crew Chief)

Division/Department: Production/Restoration

Reports to: Restoration Manager

New/Replacement: New

Pay: Hourly

Exempt/Non-Exempt: Non-Exempt

At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team!

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.

Primary Responsibilities:

• Represent the best-in-class SERVPRO brand by creating the best customer experiences, delivering exceptional quality work with high attention to detail, and treating your team and your equipment like your own – take ultimate ownership.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

• High school diploma/GED
• IICRC certifications preferred
• Minimum 3 years of experience in restoration
• Experience in a supervisor role
• Great customer service
• Great written and oral communication skills