Restoration Supervisor/Crew Chief

ServiceMaster Clean of Fraser Valley; Elizabethtown (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

ServiceMaster Clean of Fraser Valley is seeking a motivated Restoration Supervisor to manage restoration projects in Elizabethtown, KY. This full-time position will involve coordinating production processes, supervising a team of technicians, and ensuring exceptional customer satisfaction. The ideal candidate has at least one year of relevant experience and is comfortable with technology to manage workflow effectively. This role offers an opportunity for advancement and professional development within a well-respected company.

Benefits

Opportunity for advancement

Paid time off

Training & development

Health insurance

Competitive compensation

Career progression

Professional development

Qualifications

• 1 year of experience in cleaning, restoration, or construction required.
• IICRC certification a plus but not required.
• Valid driver's license essential.

Responsibilities

• Coordinate and perform production processes ensuring quality control.
• Manage customer satisfaction and track feedback.
• Supervise restoration technicians and document job files.

Skills

Customer satisfaction

Communication

Coordination

Supervisory skills

Technology proficiency

Education

High school diploma/GED

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

SERVPRO of Hardin & LaRue Counties is hiring a Restoration Supervisor!

Benefits

SERVPRO of Hardin & LaRue Counties offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file and scope of work to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required.
• Be proficient in use of technology such as iPads, Google Sheets, and other software

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Normal Working Hours, Additional Working Hours, and Travel Requirements:

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

SERVPRO of Hardin/Larue Counties is an EOE M/F/D/V employer