Restoration Supervisor - Bloomington, IN

SERVPRO of Carbondale/Marion; Bloomington (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

SERVPRO of Carbondale/Marion in Bloomington, Indiana is seeking a Restoration Supervisor to oversee all aspects of restoration projects and lead Production/Restoration crews.

The ideal candidate will ensure customer satisfaction and operational excellence, manage project scopes, and provide training for staff. Candidates must have a minimum of 3 years of operational experience, including supervisory experience.

Qualifications

• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Experience in cleaning, restoration, or construction preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects.
• Manage the customer experience and overall satisfaction.
• Schedule crews and resources for active projects.
• Train and recruit Production/Restoration personnel.

Skills

Management skills

Interpersonal skills

Communication skills

Leadership skills

Education

High School Diploma/GED

Associates or Bachelors degree

Industry certifications

Job description

Summary

The Restoration Supervisor oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel.
• Recruit Production/Restoration personnel.
• Manage Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements

• High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
• Industry certifications strongly preferred.
• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.