Restoration Supervisor

Servpro Industries, Inc.; Wilmington (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading restoration company as a Restoration Supervisor, where you'll coordinate and manage projects to ensure customer satisfaction. With responsibilities including supervising technicians and maintaining quality control, this role offers a chance to make a positive impact in the community. Ideal candidates will have a background in restoration or construction, a valid driver's license, and a commitment to safety and quality.

Benefits

Competitive compensation

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• Valid driver’s license required.
• IICRC certification is a plus.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage customer satisfaction and oversee restoration technicians.
• Document job files accurately.

Skills

Communication

Customer Satisfaction

Leadership

Education

High school diploma/GED

Job description

SERVPRO of Brandywine/Wilmington is hiring a Restoration Supervisor!

SERVPRO of Brandywine/Wilmington offers:

• Competitive compensation

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Follow all OSHA safety guidelines
• Manage assets by properly protecting and using equipment and materials
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification is a plus but not required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push, pull, lift, and carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check as per applicable law

Each SERVPRO Franchise is independently owned and operated.

All employees are hired and employed by the franchise, not by SERVPRO Industries, LLC or the Franchisor. Review all sample forms for legal compliance with your attorney. Use them at your discretion.

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives daily! We seek self-motivated, proactive, responsible, and service-oriented team members to join us in our mission of helping customers during their greatest moments of need by restoring homes and businesses with industry-leading service. With nearly 2,000 franchises nationwide, exciting career opportunities are available near you! We look forward to hearing from you.

All employees are hired and employed by the franchise, not by SERVPRO Industries, LLC.

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Are you willing to work weekend shifts? *

Do you have reliable transportation? *

Are you at least 18 years old? *

Willing to undergo an in-depth background check? *

What are your salary expectations? *

Years of experience in restoration industry? *

Do you hold a valid driver’s license? *

Willing to complete a background check for felony convictions? *

Can you commit to a 40-hour work week with rotating shifts? *

Do you have friends or relatives working at our company? *

Are you available for evening shifts during weekdays? *

What makes you a good candidate? *

How do you define customer satisfaction? *

Do you own tools? *

Years of experience in restoration? *

Years of experience in construction? *

Can you lift at least 25 lbs without restrictions? *

WHY CONSIDER A CAREER WITH SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth