Restoration Crew Chief

SERVPRO Team Miller; Park Ridge (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a family-oriented team as a Restoration Crew Chief and make a real difference in people's lives! In this role, you'll lead restoration efforts for fire and water damage, ensuring customer satisfaction and quality control. This position offers a competitive pay rate and opportunities for growth through training and certifications. If you're self-motivated, enjoy working in a team, and are passionate about helping others, this is the perfect chance to thrive in a rewarding environment. Become a vital part of a leading restoration team dedicated to making every situation 'Like it never even happened'!

Benefits

Medical, Vision, Dental

401K Matching

Company Paid Life Insurance

Paid Time Off

Paid Holidays

Paid Career Training & Certification Opportunities

Employee Referral Program

Customer Service Recognition Program

Qualifications

• Strong communication skills and experience in cleaning/restoration preferred.
• High school diploma or GED required with IICRC certifications preferred.

Responsibilities

• Coordinate and oversee restoration processes ensuring quality control.
• Manage customer experience and supervise restoration technicians.

Skills

Effective oral communication skills

Cleaning/restoration experience

Supervisory skills

Multi-tasking

Education

High school diploma/GED

IICRC certifications

Job description

Join to apply for the Restoration Crew Chief role at SERVPRO Team Miller

4 weeks ago Be among the first 25 applicants

Join to apply for the Restoration Crew Chief role at SERVPRO Team Miller

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With 24 territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis and Chicago. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?

Then don’t miss your chance to join our team as a Restoration Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!

As a valued SERVPRO employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

This position is a part of our Restoration / Water Mitigation Team, you are the first responders onsite for water damage claims and you are responsible for beginning the claim process, determining the scope of work, performing demo as needed, daily monitoring and diary notes, and job closeout/customer satisfaction survey. Working in crews of two - technician and crew chief, you respond to service calls as needed and perform services as assigned, following SERVPRO production guidelines.

The Restoration Crew Chief assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the Restoration Crew Chief demonstrates to customers and clients the company’s Here to Help commitment.

Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction. Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects to support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned
• Coach and train restoration technicians

Qualifications

• Effective oral communication skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to travel locally and out of state as necessary
• Ability to successfully complete a background check subject to applicable law

Physical & Work Environment Requirements

• Ability to regularly lift 50 pounds and up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Facilities Services