Restoration Supervisor

Servpro Industries, Inc.; St. Charles (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Training & development

Paid vacation time

Career advancement with pay raises

Job summary

SERVPRO of St. Charles/Geneva/Batavia is seeking a Restoration Supervisor to lead on-site restoration projects, coordinate production activities, and ensure high-quality outcomes while upholding safety standards.

You will supervise technicians, manage client communications, document job files, control labor and materials, and collaborate with the project manager and office staff to keep projects on track.

Qualifications

• Valid driver’s license and reside within 45 minutes of 1900 E. Tyler Rd, St. Charles, IL.
• At least 2 years of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Customer service experience

Team leadership

Safety compliance

Education

High school diploma/GED

IICRC certification (preferred)

Job description

Benefits:

• 401(k) matching
• Health insurance
• Training & development

SERVPRO of St. Charles/Geneva/Batavia offers:

• Career advancement with pay raise every 90 days
• Professional development
• Medical, dental, accident, and life insurance
• Paid vacation time
• 401(k) with company match

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviewsCommunicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license and reside within 45 minutes of 1900 E. Tyler Rd, St. Charles, IL
• High school diploma/GED (preferred)
• At least 2 years of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.