Restoration Services Team Leader

ServiceMaster Clean of Fraser Valley; Pittsburgh (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a respected restoration firm as a Restoration Services Team Leader, where you will lead a dedicated team in providing essential services to homes and businesses affected by fire, water, and smoke damage. This role offers a unique opportunity to make a meaningful impact by helping clients recover from unexpected property damage. With a focus on teamwork and customer satisfaction, you will enjoy a supportive, family-like work atmosphere while contributing to a company that has been a staple in the community for over 43 years. Competitive compensation, healthcare benefits, and opportunities for professional growth await you in this dynamic position.

Benefits

Healthcare benefits

401k with company matching

Paid time off

Monthly performance-based incentives

Industry training opportunities

Company paid life insurance

Short and long-term disability coverage

Qualifications

• 2+ years experience leading cleaning or restoration teams required.
• Valid Pennsylvania Driver's License and clean background check needed.

Responsibilities

• Lead a team providing restoration services to damaged properties.
• Communicate with customers and manage daily team operations.

Skills

Team Leadership

Restoration Services

Customer Communication

Physical Fitness

Attention to Detail

PPE Usage

Problem Solving

Time Management

Education

High School Diploma

IICRC Certification (preferred)

Tools

Cleaning Equipment

Personal Protection Equipment (PPE)

Smart Phone

Job description

Position Overview

Restoration Services Team Leader

Who we are:

ServiceMaster of Greater Pittsburgh is one of the area’s oldest and most respected specialty cleaning property damage restoration and repair firms. For over 43 years we have delivered customer-pleasing, award-winning service that has resulted in continued growth in revenue, customer service, and staff performance. We are in Oakmont but service the Western Pennsylvania area and beyond. We are a family-like business that focuses on the outstanding customer experience, delivery of the required performance our insurance partners require, as well as enhancing the lives of our employees and service partners.

What we do:

Through our 4 service divisions, we provide retail specialty services to residential and commercial clients; emergency water, fire, and smoke restoration to a wide variety of local and regional clients. We provide complete repair and reconstruction services as well as environmental and national response to catastrophic events.

We provide emergency property restoration and reconstruction services to residential, commercial, and institutional clients in the western Pennsylvania area and beyond. Our service teams operate in a similar manner to a hospital emergency room in providing a wide variety of services to damaged or injured property in an emergency. Our customers include leading insurance companies, property management companies, as well as local hospitals, colleges, and venues. Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We provide expert drying of buildings after flooding and water damage, detailed cleaning, sanitizing, and deodorization after fire and smoke damage, as well as comprehensive repair and reconstruction services. We are "The Best Call to Make in the Worst Situation!"

General Description of Job Duties:

1. Work in a variety of job site locations including commercial, residential, and institutional locations starting daily from our corporate offices in Oakmont Pennsylvania.
2. Lead a team to provide specialty cleaning and restoration services to property damaged by fire, water, and smoke as well as non-disaster related cleaning type services.
3. This position will perform a wide variety of job duties that require moderate to extensive physical movement and activity.
4. Training will involve classroom, self-paced online, as well as extensive on-the-job training.
5. Workdays typically begin at 7am with some Saturday work required.
6. Service work can include wall washing, floor cleaning, kitchen and bathroom cleaning, as well as specialty sanitizing, deodorizing, and decontamination processes.
7. You will be trained to properly use Personal Protection Equipment during the various work processes.
8. You will be expected to communicate with customers, fellow workers, and management team daily and to understand written and verbal instructions.
9. You will travel to various job sites throughout the area in company supplied vehicles.
10. You will use specialty cleaning and restoration products as well as professional equipment and processes to achieve outstanding results.
11. You will be part of an emergency on-call team available one week out of every four weeks to provide world-class service to our clients with emergency needs after hours.
12. We are considered a cleaning and restoration company, not a maid service or janitorial service, but those with those experiences are encouraged to apply.

What you will enjoy when working here:

1. An opportunity to work as part of a team that delivers much-needed services and products to homes and businesses that have undergone property damages as a result of fire, flood, and storms.
2. An opportunity to grow and make a strong contribution to a growing company while fulfilling your personal needs.
3. Competitive compensation based on experience.
4. Healthcare benefits.
5. 401k with company matching contribution.
6. Paid time off including paid holidays, vacation, etc.
7. Monthly performance-based incentives.
8. Industry and professional training opportunities.
9. Company paid life insurance plus short and long-term disability coverage.
10. Family-like work atmosphere.

Job Skills and Requirements:

1. We are a drug-free organization and all employees must pass drug screen testing.
2. Must pass criminal background screening.
3. Valid and insurable Pennsylvania Driver's License.
4. 2 years experience leading and supervising cleaning or restoration teams.
5. Ability and willingness as a team leader to be responsible and accountable for not only your work but the work of your team.
6. Experience working in homes or commercial sites providing service or construction type work.
7. Experience in Water Damage or Fire Damage Restoration Industry highly desired.
8. An ideal candidate can work unsupervised and deliver consistent work effort and results.
9. Must be able to stand, walk, stoop, bend, and crawl as part of the work process.
10. Must be able to carry 50lbs.
11. Must be willing to participate in the on-call program as part of the team.
12. Must be able to follow detailed processes and have good attention to detail.
13. Must enthusiastically want to learn new work processes.
14. Must enjoy helping people.
15. Must have a history of great work attendance as call-offs and absences from work are problems for the team and customers that depend on you.
16. Must be available to work overtime occasionally - Overtime is regularly available.
17. Ability to navigate basic phone apps and possess a Smart Phone.

Preferred Job Skills:

1. Current IICRC certifications desired but not required.
2. A desire to advance personal work career by learning and growing with a great company.

Physical Demands and Working Conditions:

1. Job is physical in nature and requires the ability to move around constantly.
2. Work conditions will vary depending on the job situation with the possibility of variations in temperature, smells, and levels of cleanliness.
3. Must be able to work with company-provided PPE including protective clothing, goggles, gloves, and respirators of various types to protect yourself in some situations.
4. May be required to climb a step ladder four steps up or work on a ladder to 12 ft.
5. May be required to carry up to 50lb loads for extended periods of time.
6. Will be expected to climb steps and traverse uneven sidewalks and landscape.
7. Will primarily be working inside but must be able to work outside occasionally.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.