Restoration Project Manager — Lead Projects & Customer Experience

IICRC; Wichita Falls (TX); On-site; USD 50,000 - 125,000; Full time

Benefits offered by this job

Company car

Training & development

Job summary

SERVPRO Franchise is seeking a Project Manager to lead restoration projects, supervise crews, coordinate vendors, and ensure high-quality results with a strong focus on customer service.

The role requires a proven background in construction or restoration, solid communication, and organizational skills. PMP is preferred; on-site work and travel may be required; base pay plus commission and bonuses offered.

Qualifications

• High school diploma or GED required.
• PMP certification preferred.
• Excellent customer service track record required.
• Effective written and oral communication skills.
• Intermediate math skills and experience in restoration/construction preferred.

Responsibilities

• Be responsible for customer service and management of the customer experience
• Compile and resolve punch list items
• Perform final walk-through with customer
• Secure a signed Certificate of Completion and Certificate of Satisfaction from customer
• Manage all warranty activities
• Evaluate and sell projects
• Educate customers on construction process
• Identify and document project scope of work
• Create and Review estimates
• Obtain customer and client agreement on scope and estimate
• Create and Review budgets
• Ensure proper permits are acquired
• Create project schedule and timeline
• Identify and qualify subcontractors and resource providers
• Negotiate terms and set expectations
• Plan, organize, and manage crews and subcontractors
• Schedule all subcontractors and material suppliers
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
• Be familiar with and be able to execute all roles and responsibilities of the Construction Superintendent (if applicable)

Skills

Customer service

Communication

Time management

Construction knowledge

Education

High school diploma/GED

PMP certification

Job description

SERVPRO Franchise is seeking a Project Manager to lead restoration projects, supervise crews, coordinate vendors, and ensure high-quality results with a strong focus on customer service.

The role requires a proven background in construction or restoration, solid communication, and organizational skills. PMP is preferred; on-site work and travel may be required; base pay plus commission and bonuses offered.