Restoration Project Manager

SERVPRO® Team Nichols; Manteno (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as a Restoration Project Manager, where you will lead restoration projects and ensure exceptional customer satisfaction. This role is pivotal in managing crews and resources while maintaining project timelines and budgets. You'll negotiate project scopes, oversee job site documentation, and ensure the highest standards of service delivery. With a focus on operational excellence, this position offers a unique opportunity to impact the restoration industry positively. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you, providing a chance to grow and make a difference in your community.

Benefits

Company car

Competitive salary

Qualifications

• 1+ year of management experience and 3+ years in the industry required.
• IICRC certification preferred for this role.

Responsibilities

• Oversee restoration projects and manage assigned crews to ensure operational excellence.
• Negotiate project scope and estimates with clients and maintain communication.

Skills

Management Experience

Customer Service

Negotiation Skills

Communication Skills

Physical Stamina

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Proprietary Software

Computer Hardware

Job description

Benefits:

• Company car
• Competitive salary

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Send resumé directly to Jason Smith, HR Manager, [e-mail]

Each SERVPRO Franchise is Independently Owned and Operated.