Restoration Project Manager

Servpro Industries, Inc.; Manteno (IL); On-site; USD 45,000 - 80,000; Full time

Job summary

Join a dynamic and forward-thinking company as a Restoration Project Manager, where you will lead teams in delivering exceptional restoration services. This role is pivotal in ensuring project accuracy, managing client relationships, and overseeing operational excellence. You will be responsible for coordinating resources, maintaining communication with clients, and ensuring customer satisfaction through effective management. If you are passionate about leading teams and making a positive impact in the restoration industry, this opportunity offers a competitive salary and a supportive work environment that values your contributions.

Benefits

Company car

Competitive salary

Qualifications

• 1+ year of management experience and 3+ years in the restoration industry.
• Valid driver's license required; IICRC certification preferred.

Responsibilities

• Oversee restoration projects and teams to ensure operational excellence.
• Manage customer satisfaction and coordinate project resources effectively.

Skills

Management Skills

Customer Service

Negotiation Skills

Problem Solving

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Proprietary Software

Computer Hardware

Job description

Benefits:

• Company car
• Competitive salary

Position Overview

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Position Requirements

• Valid driver’s license.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification preferred.

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning agents.
• Ability to successfully complete a background check subject to applicable law.

Application Process

Send resumé directly to Jason Smith, HR Manager, at [e-mail].

Each SERVPRO Franchise is Independently Owned and Operated.