Restoration Project Manager

SERVPRO of Mount Ephraim/Bellmawr; Gloucester City (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Restoration Project Manager to lead restoration projects and teams to success. In this dynamic role, you will manage project scopes, oversee crews, and ensure client satisfaction while maintaining high operational standards. The ideal candidate will have a blend of management experience and industry knowledge, along with a commitment to delivering exceptional service. Join this forward-thinking company and make a meaningful impact in the restoration field, where your leadership will drive operational excellence and customer satisfaction.

Benefits

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Training & development

Qualifications

• 1+ year of management experience and 3+ years in the industry required.
• IICRC certification preferred for this role.

Responsibilities

• Oversee restoration projects and manage assigned crews for operational excellence.
• Ensure accurate project scopes and estimates, and maintain communication with clients.

Skills

Management Skills

Negotiation Skills

Communication Skills

Customer Service

Physical Stamina

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Proprietary Software

Computer Hardware

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off
• Training & development

Position Overview

SERVPRO of Mount Ephraim/Bellmawr is hiring a Restoration Project Manager! As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.