Restoration Project Manager

SERVPRO of Southeast El Paso/Butterfield - 11089; El Paso (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

SERVPRO of Southeast El Paso/Butterfield - 11089 is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and supervise crews on the front line, driving operational excellence. You will coordinate scope, estimates, scheduling, and client communications, while ensuring billing accuracy and project profitability.

This role emphasizes leadership, industry experience, and a focus on customer satisfaction, with opportunities for advancement and a competitive

Qualifications

• At least 1 year of management or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification is preferred.
• Valid driver’s license.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Leadership

Project management

Negotiation

Communication

Education

High school diploma/GED

Associates degree

Bachelor's degree

Tools

Proprietary software

Job description

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Benefits:

• 401(k)


• 401(k) matching


• Bonus based on performance


• Company car


• Dental insurance


• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software


• Negotiate customer and/or client approval of project scope and estimate


• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors


• Review job site documentation to support the services provided and ensure proper client requirements and billing process


• Maintain written communication with customers, teammates, vendors, and insurance representatives


• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews


• Provide priority response to potential customers


• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license


• High school diploma/GED; Associate degree or Bachelor’s degree preferred


• At least 1 year of management and/or supervisory experience


• At least 3 years of industry experience


• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance


• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)


• Ability to repetitively push/pull/lift/carry objects


• Ability to work with/around cleaning agents


• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.