Restoration Project Lead - White-Glove Service

Restorerz - Emergency Restoration Services; Hilliard (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Restorerz - Emergency Restoration Services seeks an experienced Superstar Project Manager to lead restoration projects from planning through completion. You will coordinate with homeowners, insurance adjusters, and on-site teams to ensure on-time delivery, within budget, and exceeding client expectations.

Responsibilities include creating detailed project plans, ensuring IICRC compliance, maintaining documentation, and guiding teams with strong communication and leadership.

Qualifications

• 3+ years of project management experience in property restoration, sales & construction.
• IICRC certifications in water, fire, and mold restoration preferred; ASD/AMRT a plus.
• Proven ability to manage multiple projects and priorities; strong leadership.

Responsibilities

• Oversee multiple restoration projects, ensuring timely, high-quality completion.
• Develop and execute detailed project plans with timelines, budgets and resources.
• Coordinate with Lead Technicians to meet IICRC standards and safety rules.
• Act as primary contact for homeowners, guiding them through the restoration process with professionalism.
• Manage relationships with insurance adjusters and ensure smooth claims processing.
• Provide white-glove service by promptly addressing customer concerns and maintaining satisfaction.
• Direct and motivate on-site teams to execute work safely and efficiently.
• Collaborate with technicians, subcontractors and stakeholders for seamless coordination.
• Conduct team meetings to review progress and align with project goals.
• Perform regular inspections to ensure work meets standards and logs maintained.
• Identify and resolve issues to prevent delays and quality compromises.

Skills

Project management

Leadership

Communication

IICRC Certs

Time management

Restoration software

Job description

Restorerz - Emergency Restoration Services seeks an experienced Superstar Project Manager to lead restoration projects from planning through completion. You will coordinate with homeowners, insurance adjusters, and on-site teams to ensure on-time delivery, within budget, and exceeding client expectations.

Responsibilities include creating detailed project plans, ensuring IICRC compliance, maintaining documentation, and guiding teams with strong communication and leadership.