Mitigation Project Manager

Restorerz Emergency Services; Hilliard (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Restorerz - Emergency Services in Ohio is seeking a Superstar Project Manager to lead restoration projects from planning through delivery. You will coordinate with homeowners, technicians, and insurers to ensure on-time, within-budget performance and superior customer satisfaction.

You will drive detailed project plans, monitor safety and IICRC standards, manage risks, and foster a high-performance team in a fast-paced environment.

Qualifications

• 3+ years of project management experience in property restoration or related industries.
• IICRC certifications in water, fire, and mold restoration preferred.
• Strong leadership and multitasking abilities with a focus on results.
• Excellent communication and customer service orientation.

Responsibilities

• Plan, coordinate, and manage multiple restoration projects from start to finish.
• Serve as primary liaison to homeowners, insurers, and field teams to ensure smooth execution.
• Perform quality control and ensure compliance with IICRC standards and Restorerz policies.
• Address challenges proactively and maintain project timelines and budget.

Skills

Project management

Leadership

Communication

Time management

Education

IICRC certifications (water, fire, mold)

ASD/AMRT certifications

Tools

Restoration software

Project management tools

Microsoft Office

Job description

Restorerz - Emergency Services is a leading property restoration company based in California, Nevada & Ohio, specializing in water, fire, and mold remediation services. Our mission is to "Leave properties and people better than we found them," and we are committed to becoming the largest privately owned and operated restoration company in the nation.

Our team comprises IICRC-certified professionals who provide white-glove service to homeowners, guiding them through the insurance claims process from start to finish. We pride ourselves on our core values: world-class service, integrity, accountability, knowledge, and urgency. Our culture emphasizes excellence, and our systems and processes are designed to benefit homeowners.

With multiple locations across Southern California & Nevada, we offer 24/7 emergency response, aiming to be on-site within 60 minutes or less. Our services include water damage restoration, fire damage restoration, mold remediation, sewage cleanup, and more. We work with all insurance carriers to ensure a seamless experience for our clients.

At Restorerz, we are not just restoring properties; we are restoring peace of mind. Our commitment to excellence and customer satisfaction sets us apart as leaders in the restoration industry

Position Overview:

As a Superstar Project Manager , you will be the linchpin of our restoration projects, ensuring seamless execution from start to finish. You’ll be responsible for planning, coordinating, and managing all aspects of restoration jobs while maintaining exceptional communication with homeowners, insurance adjusters, and team members. Your leadership will ensure that every project is completed on time, within budget, and exceeds customer expectations.

Key Responsibilities:

Project Planning & Execution

• Oversee and manage multiple restoration projects simultaneously, ensuring timely and high-quality completion.
• Develop and execute detailed project plans, including timelines, budgets, and resource allocation.
• Coordinate with Lead Technicians and other team members to ensure adherence to IICRC standards and safety regulations.

Customer-Centric Service

• Act as the primary point of contact for homeowners, guiding them through the restoration process with empathy, clarity, and professionalism.
• Manage relationships with insurance adjusters, ensuring accurate documentation and smooth claims processing.
• Provide white-glove service by addressing customer concerns promptly and going above and beyond to deliver satisfaction.
• Direct and motivate on-site teams to execute work efficiently and safely.
• Collaborate with technicians, subcontractors, and other stakeholders to ensure seamless project coordination.
• Conduct team meetings to review job progress, address challenges, and maintain alignment with project goals.

Quality Control & Compliance

• Perform regular inspections to ensure all work meets Restorerz’s world‑class standards and IICRC guidelines.
• Identify and resolve potential issues proactively, ensuring no delays or compromises on quality.
• Ensure thorough documentation of project details, including photos, estimates, and work logs.

Problem-Solving & Adaptability

• Address unforeseen challenges with creative, solution-oriented strategies.
• Communicate effectively with all stakeholders to mitigate risks and maintain project timelines.

Qualifications

Experience & Education

• 3+ years of experience in project management within the property restoration, sales & construction industry
• IICRC certifications in water, fire, and mold restoration (preferred). Additional certifications such as ASD or AMRT are a plus.
• Proven ability to manage multiple projects and priorities effectively.
• Strong leadership skills with experience managing and motivating teams.
• Exceptional organizational and time management skills.
• Proficient in restoration software, project management tools, and Microsoft Office Suite.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Attributes & Values

• Highly detail-oriented with a commitment to delivering world‑class results.
• A team player who thrives in a fast‑paced, high‑pressure environment.
• Strong alignment with Restorerz’s core values: Integrity, Accountability, Knowledge, Urgency, and World‑Class Excellence.
• Valid driver’s license and clean driving record.
• Competitive salary and benefits package
• Opportunities for professional development and growth
• Be part of a world‑class, rapidly growing team with a passion for excellence
• Supportive and positive work environment built on integrity and accountability
• Work with cutting‑edge technology and industry-leading systems

Ready To Make An Impact ?

If you’re a motivated, experienced leader with a passion for property restoration and delivering exceptional service, we’d love to hear from you.

Employees who join our team stay for years. Our selection process is rigorous but once someone joins our team, they almost never leave. We strive to be the kind of employer whose logo you might get a tattoo of someday. We have a strong team environment and we believe and demonstrate the power of teamwork every day.