Restoration Operations Manager

Implement4; Marietta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Implement4 in Marietta, GA is seeking an operations leader to manage field services across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse. You will drive scheduling, staff coverage, and adherence to high standards, while directing PMs and team leads on scoping, training, and performance management.

The role emphasizes profitability, safety, and coordinating with insurers and project adjusters. Strong leadership, remediation expertise, and MS Office proficiency are essential.

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum 5 years of experience in field services (water, fire, remediation, etc.).
• 3+ years in a leadership role managing multiple field service divisions.
• Preferred IICRC Certifications: Water Mitigation, Applied Structural Drying, Commercial Drying, Applied Microbial Remediation, Trauma & Crime Scene, Master Water Restorer.
• Valid Chauffeur’s License and DOT Certification preferred.

Responsibilities

• Lead field operations across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse divisions.
• Ensure jobs are scheduled and executed in line with service-level agreements.
• Maintain after-hours coverage schedules and communicate expectations to staff.
• Direct Project Managers and Team Leads on job scoping, sketching, technician delegation, and compliance with hygienist protocols.
• Ensure adherence to job protocols and standards through PM and team lead oversight.
• Drive gross profit performance for Remediation and Pack-Out operations.
• Address performance concerns and guide corrective action when necessary.
• Coordinate and lead emergency response efforts.
• Oversee compliance in pack-out operations by directing PMs/Leads on processes and quality checks.
• Supervise the Logistics Coordinator for warehouse and equipment operations.
• Ensure equipment and vehicle readiness, proper inventorying, and usage tracking.
• Direct PMs to maintain ongoing communication and status updates with property owners.
• Collaborate with insurance carriers and project adjusters.
• Conduct weekly safety meetings and enforce safety procedures.
• Support recruitment, hiring, onboarding, and retention efforts across field teams.
• Develop and guide training programs and career development paths.
• Conduct bi-annual salary reviews and performance evaluations.

Skills

Leadership

Remediation operations

Cross-functional leadership

MS Office proficiency

Decision making

Communication

Problem solving

Education

High School Diploma

Associate degree preferred

IICRC Certifications (various)

Tools

Mitigate

Xactimate

Microsoft Office

Job description

Marietta, United States | Posted on 09/21/2026

Key Responsibilities

• Lead field operations across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse divisions.
  
• Ensure jobs are scheduled and executed in line with service-level agreements.
  
• Maintain after-hours coverage schedules and communicate expectations to staff.
  
• Direct Project Managers and Team Leads on job scoping, sketching, technician delegation, and compliance with hygienist protocols.
  
• Ensure adherence to job protocols and standards through PM and team lead oversight.
  
• Drive gross profit performance for Remediation and Pack-Out operations.
  
• Address performance concerns and guide corrective action when necessary.
  
• Coordinate and lead emergency response efforts.
  
• Oversee compliance in pack-out operations by directing PMs/Leads on processes and quality checks.
  
• Supervise the Logistics Coordinator for warehouse and equipment operations.
  
• Ensure equipment and vehicle readiness, proper inventorying, and usage tracking.
  
• Direct PMs to maintain ongoing communication and status updates with property owners.
  
• Collaborate with insurance carriers and project adjusters.
  
• Conduct weekly safety meetings and enforce safety procedures.
  
• Support recruitment, hiring, onboarding, and retention efforts across field teams.
  
• Develop and guide training programs and career development paths.
  
• Conduct bi-annual salary reviews and performance evaluations.
  
• Perform additional duties as assigned.
  

Requirements

Required Education & Experience

• High School Diploma required; Associate degree preferred.
  
• Minimum 5 years of experience in field services (water, fire, remediation, etc.).
  
• 3+ years in a leadership role managing multiple field service divisions.
  
• Preferred IICRC Certifications: Water Mitigation, Applied Structural Drying, Commercial Drying, Applied Microbial Remediation, Trauma & Crime Scene, Master Water Restorer.
  
• Valid Chauffeur’s License and DOT Certification preferred.
  

Required Skills

• Proven leadership and the ability to unify and lead cross-functional field teams.
  
• Expertise in remediation operations and field services.
  
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  
• Familiarity with restoration software (Mitigate and Xactimate).
  
• Strong decision-making and conflict-resolution skills.
  
• Excellent communication, organization, and problem-solving abilities