Lead Water Restoration Technician

RestoPros of North Metro Atlanta; Georgia; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation

Job summary

RestoPros of North Metro Atlanta is seeking a Lead Water Restoration Technician to perform water mitigation on residential properties and supervise a growing team. You will explain mitigation and contents processes to customers, manage schedules, and ensure work meets industry standards.

The role requires strong customer service, construction/tech tools experience, reliable transportation, and willingness to work on-call and overtime as needed.

Qualifications

• Excellent customer service skills.
• Positive attitude, trustworthy, dependable and pleasant.
• Able to work unsupervised.
• Growth mindset for career development and innovation.
• Strong multitasking and organizational abilities.
• Experience with general construction/demolition tools.
• Maintain logs, restock and inventory of equipment.
• Experience with data entry and industry software.
• Willing to work overtime when needed.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Reliable transportation to and from work.
• Willingness to undergo background and driving record checks.

Responsibilities

• Focus on excellent customer service.
• Contact homeowners or business owners to schedule walks-through.
• Follow up with appointments, emails, and correspondence.
• Obtain signed work authorization and COS before starting or finishing projects.
• Manage projects and jobs.
• Perform water, fire, mold, and smoke mitigation per specs and protocols.
• Act as primary contact for customers and insurance agents.
• Ensure timely completion and customer satisfaction.
• Write estimates in designated software.
• Leave job sites clean and orderly.
• Document job loss descriptions and photos in our systems.
• Generate and verify daily schedule and progress.
• Inspect jobs at various stages for standards and compliance.
• Develop moisture mapping and drying-logs.
• Maintain truck, warehouse and equipment; stay organized.
• Develop and supervise a growing restoration team.

Skills

Customer service

Communication

Team leadership

Attention to detail

Time management

Safety awareness

Problem solving

Education

High school diploma or GED

IICRC-WRT certification

Job description

Job Description

About us

RestoPros, one of the fastest growing restoration companies, is expanding in Atlanta!!! This is a great opportunity to join a fast-growing company from the ground up. RestoPros provides exceptional and immediate service to homeowners and businessowners alike experiencing the unexpected consequences of water damage to their property. Our success stems from our core values of respect, trust, integrity, and excellent customer service. RestoPros of North Metro Atlanta is an elite option, known for white glove service, to any customer experiencing a disruption from water damage, mold remediation, smoke remediation, and fire damage.

Lead Water Restoration Technician

A Lead Water Restoration Technician is responsible for performing the water mitigation for residential properties at the highest standards while providing excellent customer service. This is a labor-intensive construction related position that has a rotating "on call / emergency response" requirement. Candidates for this position need to be versed in residential and commercial construction to be able to explain the mitigation and contents process to prospective customers in the field. This position requires great attention to detail and the ability to perform highly detailed documentation.

• Focus and dedication to providing excellent customer service.
• Contact home or business owner to schedule a walk-through.
• Attentive communicator by following up with all customer appointments, emails and any correspondence.
• Obtain necessary paperwork (signed work authorization, signed COS, etc..) prior to the initiation or completion of projects.
• Manage projects/jobs.
• Perform water, fire, mold, and smoke mitigation services in accordance with industry specifications and our established protocols.
• Act as the primary point of contact for customers and insurance agents throughout projects.
• Ensure projects are completed within established time frames and to customer satisfaction.
• Ability to write estimates in designated software.
• Leave the job site with a clean and orderly appearance.
• Document job loss description and photos through our systems.
• Generate and verify daily schedule and progress.
• Ability to inspect jobs at various stages to ensure high standards and industry compliance.
• Develop moisture mapping and create drying-logs.
• Maintain a clean, properly stocked and organized truck, warehouse and company equipment
• Develop and supervise a team of restoration technicians as our team grows.
• High School diploma/GED.

Qualifications:

• Have excellent customer service skills.
• Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
• Be able to work unsupervised.
• Have a growth mentality to excel at work and continuously learn how to improve and innovate to invest in your own career growth at the company.
• Strong multitasking, organizational skills, and ability to react quickly to situations.
• Experience with general construction/demolition tools and work.
• Warehouse and equipment maintenance experience: keep equipment logs, restock and keep inventory & equipment in perfect condition.
• Manage systems: data entry, experience with related industry software.
• Be ready, willing and able to work and be available for overtime when needed.
• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrate the ability to write routine reports and correspondence.
• Reliable transportation to & from work.
• Willingness to undergo a background check and driving record check.

PHYSICAL REQUIREMENTS:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects

Experience:

• Water Mitigation, 1 years (Preferred)
• Restoration, 1 year (Preferred)
• Construction, 1 year (Preferred)

License/Certification:

• IICRC-WRT certification (Preferred)

Benefits:

• Vaca